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Nursing HomeMedicaid

Radford Health and Rehab Center

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

700 Randolph Street, Radford, VA 2414190 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 212 Google reviews

5
4
3
2
1
Radford Health and Rehab Center Nursing Home in Radford, VA — Street View
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What this means for your family

This facility offers excellent physical therapy and a clean environment, making it a strong candidate for short-term rehab. However, families must be aware of persistent reports regarding understaffing and slow response times. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before committing to admission.

Google Reviews

Google Reviews

212 reviews on Google
Radford Health and Rehab Center receives polarized feedback, with many families praising the facility's cleanliness, friendly staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call bells, and inconsistent quality of basic patient care. Families should weigh the positive rehab outcomes against the recurring reports of neglect and communication failures during off-hours.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean9.0Activities5.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Clean, well-maintained facility
  • Friendly and personable nursing staff
  • Helpful administrative and social services team

Concerns

  • Chronic understaffing leading to neglect (mentioned by 9 reviewers)
  • Slow or non-existent response to call bells (mentioned by 5 reviewers)
  • Poor nutritional quality and inappropriate meal choices (mentioned by 4 reviewers)
  • Inadequate hygiene and patient assistance (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(12)'21(6)'23(23)'25(56)'26(47)

Distribution · 221 analyzed

5
172
4
23
3
3
2
2
1
21

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility is very active in responding to online feedback; how does that culture of communication translate into how you keep families updated on their loved one's daily care?
  • 2Given the current staffing levels, what specific protocols do you have in place to ensure that call bells are answered promptly and residents receive timely assistance?
  • 3Many families have praised your physical and occupational therapy programs; how do you integrate those services with daily activities to keep residents engaged and mobile?
  • 4With recent feedback regarding meal quality and menu variety, what steps is the kitchen team taking to ensure residents receive nutritious and appetizing meals that meet their dietary preferences?
  • 5Regarding the facility's recent health inspection results, what specific improvements are currently being prioritized to enhance the overall quality of care and safety for the residents?
  • 6How does your nursing team coordinate with local medical providers to manage complex medication needs and handle urgent medical situations that may arise outside of standard business hours?

Personalized based on this facility's data


Key Review Excerpts

The facility was very clean. The receptionist was very helpful during our check-in. Our visit was a pleasant experience.

Visitor · 2025★★★★★

I entered a complete invalid. I had to be lifted from the bed to the wheel chair via a crane like device. I left the facility able to completely take care of myself and to walk un-aided. The Therapy staff is wonderful.

Rehab patient · 2025★★★★★

Excellent care staff and PT and OT. BUT dangerously understaffed. I have seen one CNA responsible for 38 patients. Call response times have varied from 10 to 75 minutes.

Family member · 2024★★★☆☆
Source: 212 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
74%
Registered nurses for medical care
Total Nursing
3.41hrs
83%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
15.3%
VA
16.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
15.5%
VA
14.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
19.4%
VA
22.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
VA
91.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
14.4%
VA
15.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Above state avg (14.5)

This facility shows a concerning pattern with 35 deficiencies across three surveys, including significant issues in care planning, medication management, and safety measures. The most recent 2025 survey found 17 deficiencies covering resident assessments, medication oversight, nutrition care, and infection control. While all deficiencies have scheduled correction dates, recurring problems with medication management and care planning across multiple surveys suggest ongoing operational challenges families should carefully evaluate.

Feb 6, 2025Routine
19
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Jan 13, 2022Routine
9
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Aug 8, 2019Routine
7
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Radford Health and Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Commonwealth Care of Roanoke

Chain Size

12 facilities nationwide

Chain avg rating: 3.6/5 · Rank 7 of 12

Ownership & Management

Owners

Bdsheffer LLC

Owner · Organization

Dj Petrine LLC

Owner · Organization

Goodall, Lury

Owner

Petrine, James

Owner

Sheffer, Brady

Owner

Stallard, Patricia

Owner

Brochero, Alfonso

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Alesantrino, JoeOfficer / DirectorPetrine, DeborahOfficer / DirectorTucker, DavidOfficer / DirectorCommonwealth Care of Roanoke INCManagerAsbury, BrittneyManager
Source: Medicare provider data

Contact

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References & Resources

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