Radford Health and Rehab Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 212 Google reviews

Watch Radford Health and Rehab Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers excellent physical therapy and a clean environment, making it a strong candidate for short-term rehab. However, families must be aware of persistent reports regarding understaffing and slow response times. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before committing to admission.
Google Reviews
Google Reviews
212 reviews on Google“Radford Health and Rehab Center receives polarized feedback, with many families praising the facility's cleanliness, friendly staff, and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call bells, and inconsistent quality of basic patient care. Families should weigh the positive rehab outcomes against the recurring reports of neglect and communication failures during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Friendly and personable nursing staff
- Helpful administrative and social services team
Concerns
- Chronic understaffing leading to neglect (mentioned by 9 reviewers)
- Slow or non-existent response to call bells (mentioned by 5 reviewers)
- Poor nutritional quality and inappropriate meal choices (mentioned by 4 reviewers)
- Inadequate hygiene and patient assistance (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 221 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very active in responding to online feedback; how does that culture of communication translate into how you keep families updated on their loved one's daily care?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that call bells are answered promptly and residents receive timely assistance?
- 3Many families have praised your physical and occupational therapy programs; how do you integrate those services with daily activities to keep residents engaged and mobile?
- 4With recent feedback regarding meal quality and menu variety, what steps is the kitchen team taking to ensure residents receive nutritious and appetizing meals that meet their dietary preferences?
- 5Regarding the facility's recent health inspection results, what specific improvements are currently being prioritized to enhance the overall quality of care and safety for the residents?
- 6How does your nursing team coordinate with local medical providers to manage complex medication needs and handle urgent medical situations that may arise outside of standard business hours?
Personalized based on this facility's data
Key Review Excerpts
“The facility was very clean. The receptionist was very helpful during our check-in. Our visit was a pleasant experience.”
“I entered a complete invalid. I had to be lifted from the bed to the wheel chair via a crane like device. I left the facility able to completely take care of myself and to walk un-aided. The Therapy staff is wonderful.”
“Excellent care staff and PT and OT. BUT dangerously understaffed. I have seen one CNA responsible for 38 patients. Call response times have varied from 10 to 75 minutes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 35 deficiencies across three surveys, including significant issues in care planning, medication management, and safety measures. The most recent 2025 survey found 17 deficiencies covering resident assessments, medication oversight, nutrition care, and infection control. While all deficiencies have scheduled correction dates, recurring problems with medication management and care planning across multiple surveys suggest ongoing operational challenges families should carefully evaluate.
Feb 6, 2025Routine19
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Jan 13, 2022Routine9
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Aug 8, 2019Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Radford Health and Rehab Center
for profit
Chain Affiliation
Commonwealth Care of Roanoke
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 7 of 12
Ownership & Management
Owners
Bdsheffer LLC
Owner · Organization
Dj Petrine LLC
Owner · Organization
Goodall, Lury
Owner
Petrine, James
Owner
Sheffer, Brady
Owner
Stallard, Patricia
Owner
Brochero, Alfonso
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
212 reviews from families & visitors
Official Website
Visit commonwealth-care.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Commonwealth Senior Living at Radford
< 1 miAssisted Living · Radford, VA
Highland Ridge Rehab Center
6.4 miNursing Home · Dublin, VA
Spring Oak Christiansburg
8.3 miAssisted Living · Christiansburg, VA
The Wybe and Marietje Kroontje Health Care Center
9.3 miNursing Home · Blacksburg, VA
Showalter Center
9.4 miAssisted Living · Blacksburg, VA
The Wybe & Marietje Kroontje Health Care Center
9.5 miAssisted Living · Blacksburg, VA