Quilceda Community Services
Families consistently rate this highly — reviewers highlight caring and passionate staff. Schedule a visit to confirm the fit.
based on 23 Google reviews
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What this means for your family
Quilceda Community Services is highly recommended for its dedicated and communicative staff who excel at supporting adults with developmental disabilities. While the program is excellent, families should inquire about the physical layout and bathroom accessibility if their loved one uses a wheelchair, as space can be limited.
Google Reviews
Google Reviews
23 reviews on Google“Quilceda Community Services, specifically their Willow Place program, is highly regarded by families for providing a supportive and engaging environment for adults with developmental disabilities. Reviewers consistently praise the caring, communicative staff and the variety of enriching activities offered. While the facility is well-loved, some feedback suggests that physical space constraints and bathroom accessibility could be improved to better accommodate wheelchair users.”
Quality Themes
Tap a score for detailsStrengths
- Caring and passionate staff
- Engaging and fun activities
- Strong communication with families
- Welcoming and supportive environment
Concerns
- Physical accessibility and space constraints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team is very active in responding to family feedback online; how do you incorporate that ongoing communication into your daily care plans?
- 2Given that your staff is known for being so passionate and engaging, what are some of the favorite activities residents are participating in right now?
- 3Since space can sometimes feel a bit cozy in supported living environments, how do you help residents personalize their rooms to make them feel more like home?
- 4How do you manage physical accessibility and mobility needs within the facility to ensure residents can navigate their living spaces comfortably and safely?
- 5What is your protocol for handling medical needs or emergencies, and how do you keep family members updated during those moments?
- 6How do you balance the need for a supportive, structured environment with the goal of keeping the atmosphere feeling welcoming and open for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The team at Willow Place makes every effort to understand his”
“The staff are highly skilled and clearly passionate about what they do. They take the time to get to know each individual, their unique personalities, and how best to support their growth, independence, and joy.”
“The facility could improve the bathroom because it is a little hard to navigate while i help my friend who is in a wheelchair. Also, sometimes the space for zumba is too small when there are a lot of participants.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 2, 2024Inspection
Administrator stated staff responsible for financial management had a medical emergency; a new staff member has been hired and is working to catch up on reconciliations.
The provider failed to reconcile client accounts monthly and verify the accuracy of reconciliations for Client 3. Records showed accounts for 04/2024, 05/2024, and 06/2024 were not reconciled or verified, and accounts for 07/2024 and 08/2024 were reconciled but not verified.
Oct 3, 2023Investigation
Follow-up inspection on 03/01/2024 (per cover letter) indicated this deficiency was corrected.
Provider failed to ensure medication was administered in accordance with nurse delegation requirements. Staff administered medication without being trained/delegated, and two medications were administered that had not yet been delegated.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit quilcedacommunityservices.org
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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