Quality Center for Rehabilitation and Healing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 295 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 5.0)
Bottom 25% in TN · Critically understaffed (RN) · Worst in CARERITE CENTERS chain · $21,206 in fines
What this means for your family
This facility has a strong reputation for its welcoming lobby and engaging activities, but recent reports of inconsistent patient care and hygiene are concerning. If you consider this facility, I strongly recommend visiting the specific wing where your loved one will reside and asking for a tour of the actual patient rooms rather than just the lobby.
Google Reviews
Google Reviews
295 reviews on Google“Quality Center for Rehabilitation and Healing receives polarized feedback, with many visitors praising the clean, welcoming lobby and friendly staff, while others report serious concerns regarding patient neglect and poor hygiene in patient rooms. While some families express deep gratitude for the compassionate care their loved ones received, a significant number of recent reviews highlight issues with call light response times, cleanliness in living quarters, and professional accountability. Families should be aware that experiences appear to vary significantly depending on the specific wing or shift.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming lobby and entrance
- Friendly and helpful administrative staff
- Effective physical therapy team
- Clean, well-maintained common areas
Concerns
- Neglect and slow response to call lights (mentioned by 6 reviewers)
- Poor room cleanliness and lingering odors (mentioned by 5 reviewers)
- Understaffing and unprofessional staff behavior (mentioned by 4 reviewers)
- Poor communication from administration regarding care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to online feedback; how do you use that family input to improve the daily care experience for residents?
- 2Given the current staffing levels, what is your specific protocol for ensuring that residents' call lights are answered in a timely manner?
- 3Could you walk me through your facility's deep-cleaning schedule and how you maintain room hygiene to ensure a fresh environment for residents?
- 4With an overall CMS rating of one star, what specific steps is the leadership team taking right now to improve clinical outcomes and health inspection results?
- 5How do you ensure that families stay well-informed about their loved one's medical status and care plan changes on a consistent basis?
- 6What does a typical day look like for a resident here, and how do you encourage participation in activities to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are mostly good some not, and lazy, some just overloaded with patients. Waited 2 hrs 4 times to get a nurse with call light and asking aides.”
“I honestly do not understand how this place has earned a rating of 4.5. If you are thinking about choosing this facility for someone you love, please take the recent reviews seriously. The level of neglect I witnessed was deeply upsetting.”
“My mom recently spent several weeks here. Everyone who we interacted with here was great from the administrative team to the caregivers! I was there nearly every day and the rooms were always clean and nothing ever smelled amiss.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering federal investigations, with 12 complaint-related deficiencies found across surveys. Key recurring problems include care planning failures, nursing staff competency issues, and medication management concerns. While the facility has corrected all identified violations, the pattern of family complaints about fundamental care areas like treatment quality, safety supervision, and proper nursing care suggests ongoing operational challenges that families should carefully evaluate before choosing this facility.
Jan 7, 2026Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 10, 2023Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Aug 10, 2023Routine3
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 8, 2019Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
May 3, 2018Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Federal Penalties
Fine
Aug 10, 2023
$13,305
Payment Denial
Aug 10, 2023
54-day denial
Ownership & Operations
Who Operates This Facility
Quality Center for Rehabilitation and Healing LLC
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 34 of 34 (Worst)
Ownership & Management
Owners
Quality Tn Ventures LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
295 reviews from families & visitors
Official Website
Visit qualitycenterrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.