Putnam Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 6.0)
Below average in NY · Below recommended RN staffing · Worst in EPIC HEALTHCARE MANAGEMENT chain · $19,984 in fines · Abuse citation
What this means for your family
This facility offers a strong rehab program and many families report excellent, compassionate care. However, because there are recurring, serious reports of neglect and hygiene issues, it is critical that you visit frequently and stay actively involved in your loved one's daily care to ensure their needs are being met.
Google Reviews
Google Reviews
34 reviews on Google“Putnam Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate care and dedicated rehab team, while others report serious concerns regarding cleanliness and neglect. While some residents and families describe the facility as a 'home away from home' with attentive staff, several negative reviews highlight issues with poor communication, hygiene, and staff attitudes toward vulnerable patients.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Engaging activities and recreational department
Concerns
- Poor hygiene and unpleasant odors (mentioned by 3 reviewers)
- Neglectful care and lack of staff responsiveness (mentioned by 4 reviewers)
- Rude or unprofessional staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active social calendar; could you walk me through a typical day for a resident participating in those activities?
- 2Given the recent focus on facility maintenance, what specific protocols are currently in place to ensure consistent cleanliness and odor control throughout the hallways and resident rooms?
- 3I see that the leadership team is very active in responding to feedback online; how do you use that resident and family input to improve the daily care experience?
- 4With the current staffing levels, what is your process for ensuring that call lights are answered promptly and that residents receive timely assistance with their personal needs?
- 5Could you explain how your team handles medical emergencies or sudden changes in a resident's health status, especially during overnight hours?
- 6Since memory care is a specialized area, what additional training or support systems do you have in place for staff members working with residents who have cognitive challenges?
Personalized based on this facility's data
Key Review Excerpts
“The staff always went above and beyond to take care of him and frequently came in even off hours to just say hello to him. The food was always exceptional, and did not feel institutional at all.”
“The nurses and aides are miserable. I will admit my mother is not the easiest patient but no one deserves what was done to my mother.”
“To say my father didn’t need an interpreter or couldn’t understand sign language anyway because his dementia was so advanced was disrespectful, uncaring and just an all-around disappointment.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies including a serious abuse/neglect violation and ongoing safety hazard issues. The facility shows recurring problems with infection control, daily care assistance, and building safety systems across multiple surveys from 2019 to 2025. While the facility has correction dates for all violations, the pattern of repeated issues in core care areas and family complaints raises concerns about consistent quality and safety standards.
Apr 7, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 4, 2025Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 11, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 19, 2022Routine5
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Oct 1, 2019Routine9
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
Mar 11, 2025
$9,620
Fine
Mar 11, 2025
$10,364
Ownership & Operations
Who Operates This Facility
Putnam Nursing & Rehabilitation Center
for profit
Chain Affiliation
Epic Healthcare Management
5 facilities nationwide
Chain avg rating: 2.8/5 · Rank 5 of 5 (Worst)
Ownership & Management
Owners
Jozefovic, Herbert
Owner
Neuman, Mark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit putnamrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Plaza at Clover Lake
2.4 miAssisted Living · Carmel, NY
Putnam Ridge
6.1 miNursing Home · Brewster, NY
The Grand Rehabilitation and Nursing at Pawling
6.6 miNursing Home · Pawling, NY
Gallagher Home
8.1 miAssisted Living · Mahopac, NY