Purcell Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
While some families report positive experiences with the nursing staff, the recurring reports of neglect, slow response times, and poor communication are serious red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
14 reviews on Google“Purcell Care Center receives highly polarized feedback, with some families praising the compassionate nursing staff and social environment, while others report severe neglect and poor communication. Critical complaints frequently cite long response times for call lights, medication management errors, and a lack of basic hygiene or therapy services. Families considering this facility should be aware of the significant inconsistency in care quality reported by different reviewers.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing staff
- Active social environment for residents
- Effective rehabilitation therapy for some patients
Concerns
- Neglect and slow response times to call lights (mentioned by 4 reviewers)
- Poor medication management and communication with families (mentioned by 3 reviewers)
- Unsanitary conditions and lack of basic hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your facility has a very active social calendar; could you walk me through what a typical day looks like for a resident here and how you encourage participation?
- 2Given that medication management is a critical part of care, could you explain your specific process for ensuring medications are administered accurately and how you keep families updated on any changes?
- 3How does your team prioritize and manage call lights to ensure that residents receive timely assistance when they need it?
- 4I appreciate that you actively respond to feedback online; what is your preferred method for maintaining open, consistent communication with families regarding their loved one's daily well-being?
- 5Could you share your current protocols for maintaining room cleanliness and personal hygiene, and how often are these standards audited?
- 6What specific steps do you take to ensure that residents are receiving personalized attention and quality care during shifts where staffing levels might be at their baseline?
Personalized based on this facility's data
Key Review Excerpts
“They are so good to him, go out of their way to make sure he is happy and being taken care of, and always keep me informed of how he is doing or of any changes and concerns.”
“This place is nasty and reeks of urine. It took 2 days for my mom to get her meds, her call light didn't work, no chair for her to sit in so she had to lay in bed.”
“People are asleep in the hallways, call lights are not answered until an hour later. Meds given too close together, families are not notified when changes are made to your loved ones”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
9
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints at Purcell Care Center, with 6 out of 15 deficiencies triggered by family reports over three years. The facility has persistent issues with medication management (cited four times across different surveys), resident safety protocols, and communication with families about incidents. While all deficiencies show correction dates, the recurring medication problems and complaint pattern warrant careful consideration during your visit.
Nov 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 16, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 5, 2024Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 5, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 9, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 19, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Purcell Care Center
for profit
Chain Affiliation
Ihs Management Consultants
5 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Forvis Mazars Llp
Owner · Organization
Reed, Bart
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit purcellcarecenter.com
Medicare data downloads
Original nursing home datasets
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