Broadway Living Center
Strong Medicare quality ratings; families often praise compassionate end-of-life care. Still worth an in-person visit.
based on 27 Google reviews

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What this means for your family
Broadway Living Center has a history of providing compassionate, attentive care, particularly for end-of-life needs. However, recent reviews suggest a decline in facility cleanliness and management stability; we strongly recommend an unannounced tour to inspect the current state of the rooms and to ask about recent leadership changes.
Google Reviews
Google Reviews
27 reviews on Google“Broadway Living Center presents a stark contrast between long-term family satisfaction and recent reports of declining standards. While many families praise the compassionate end-of-life care and attentive nursing staff, recent reviews highlight significant concerns regarding facility cleanliness, management turnover, and communication issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life care
- Attentive nursing and CNA staff
- Strong communication during medical transitions
- Personalized attention to resident needs
Concerns
- Poor facility cleanliness and hygiene (mentioned by 2 reviewers)
- Management and administrative instability (mentioned by 2 reviewers)
- Unprofessional communication and phone responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how does the facility ensure that residents receive timely assistance with daily hygiene and room cleanliness?
- 2I noticed some feedback regarding administrative responsiveness; what is the best way for families to reach management when they have urgent questions or concerns?
- 3The facility has been praised for its compassionate end-of-life care; how does the team maintain that same level of personalized attention for residents in their day-to-day activities?
- 4What specific protocols are in place to ensure consistent communication with families during medical transitions or changes in a resident's health status?
- 5Could you walk me through your current housekeeping schedule and how you maintain high standards of cleanliness in resident living areas?
- 6How does the nursing team coordinate with outside specialists to ensure that medical emergencies are handled promptly and effectively?
Personalized based on this facility's data
Key Review Excerpts
“They took such good care of my mother here. She was only there a couple of weeks before passing. They made sure she had everything she needed to be comfortable, plus extra love and attention.”
“Mary was constantly on the phone with us to let us know what was going on. She took wonderful care of Mom, and was attentive to her changing needs as we lost her.”
“The staff were very kind and very attentive. You only had to ring the buzzer once, and a nurse was in the room within a minute.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Broadway Living Center shows recurring deficiencies across fire safety, resident rights, and care planning over three federal surveys, though all violations have been corrected. The facility has faced repeated issues with fire safety systems (sprinkler maintenance, smoke barriers), resident assessment and care planning processes, and ensuring resident rights regarding communication and treatment decisions. While no complaints triggered inspections, the pattern of recurring deficiencies in critical safety areas warrants careful consideration during your visit.
Mar 18, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 19, 2023Routine10
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Mar 5, 2020Routine14
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Ownership & Operations
Who Operates This Facility
Broadway Living Center
for profit
Ownership & Management
Owners
Scearce, Audra
Owner
Scearce, Joe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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