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Nursing HomeMedicaid Investigative

Pruitthealth - West Atlanta

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2645 Whiting Street N.w., Center Hill · Atlanta, GA 30318120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 110 Google reviews

5
4
3
2
1
Pruitthealth - West Atlanta Nursing Home in Atlanta, GA — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (8 vs median 5.0)

Below average in GA · Below recommended RN staffing · Below chain average · $12,370 in fines

Source: Medicare data

What this means for your family

While the rehab team is frequently praised for their dedication, the facility suffers from significant, recurring issues with responsiveness and communication. Families should conduct an in-person visit during off-hours to observe call-button response times and verify the cleanliness of the living areas before making a decision.

Google Reviews

Google Reviews

110 reviews on Google
PruittHealth - West Atlanta receives highly polarized reviews, with many families praising specific staff members for their kindness and dedication, while others report severe neglect and systemic communication failures. Common criticisms include slow response times to call buttons, poor food quality, and a dated facility that struggles with cleanliness and odors. Families considering this facility should be aware that experiences appear to vary significantly based on the specific staff on duty.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean3.0Activities2.0Meds3.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and friendly nursing/CNA staff
  • Helpful and informative admissions team
  • Effective rehabilitation and restorative therapy
  • Welcoming, family-oriented atmosphere

Concerns

  • Slow or non-existent response to call buttons (mentioned by 8 reviewers)
  • Facility cleanliness, odors, and dated infrastructure (mentioned by 7 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
  • Poor food quality and inconsistent meal delivery (mentioned by 3 reviewers)
  • Loss or theft of personal items (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(2)'17(4)'19(2)'21(8)'23(9)'25(25)'26(14)

Distribution · 114 analyzed

5
65
4
9
3
5
2
7
1
28
19 reviews posted between Oct 31, 2024Oct 31, 2024 · 18 were 5-star
12 reviews posted between Nov 6, 2025Nov 6, 2025 · 12 were 5-star

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a very active admissions team; what is the best way for families to maintain consistent communication with the nursing staff once a resident is settled in?
  • 2Given the feedback regarding response times to call lights, what specific protocols or technology do you have in place to ensure residents receive timely assistance?
  • 3I see that the facility has a welcoming, family-oriented atmosphere; could you walk me through the current daily activity schedule and how you encourage residents to participate?
  • 4With the facility being an older building, what is your current plan for ongoing maintenance and housekeeping to ensure a clean and comfortable environment for the residents?
  • 5Could you explain your process for tracking and securing personal belongings, as we want to ensure our loved one’s items are well-protected?
  • 6I appreciate that the leadership team is active in responding to feedback; how do you incorporate that family input into improving the quality of meal services and dining experiences?

Personalized based on this facility's data


Key Review Excerpts

My loved one calls me at least four times a day saying they have been pressing the nurse call button and their response time is literally hours later.

Long-term resident's family · 2022☆☆☆☆

The staff demonstrated commitment and compassionate care for my brother. Administration, nursing, CNA, and the receptionist were friendly, informative, and welcoming.

Long-term resident's family · 2025★★★★★

Staff is kind and courteous. But the telephones are terrible. It's very difficult to get through to the facility. Nurses and some staff return calls. Administrative staff, do not return calls.

Family member · 2026★★☆☆☆
Source: 110 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
3.58hrs
87%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
15.3%
GA
16.6%
Fulton
14.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
GA
10.6%
Fulton
14.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.7%
Better than Avg
Here
7.7%
US
19.4%
GA
16.0%
Fulton
21.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
GA
95.0%
Fulton
87.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
19.5%
GA
20.5%
Fulton
19.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
14.4%
GA
15.7%
Fulton
14.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.0%
Better than Avg
Here
94.0%
US
79.7%
GA
78.4%
Fulton
67.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
81.8%
GA
80.4%
Fulton
76.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.3%
Worse than Avg
Here
2.3%
US
1.6%
GA
2.4%
Fulton
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
2penalties
Above state avg (6.1)
27 complaint-triggered
$12,370 in fines

Families have repeatedly filed complaints against this facility, triggering 32 of 57 total deficiencies across recent surveys. The most persistent problems involve nutrition and dietary services, resident rights violations, and abuse prevention failures. While the facility corrects issues when cited, the same care areas show recurring deficiencies across multiple surveys, suggesting ongoing quality challenges that warrant careful consideration before placement.

Dec 17, 2025Complaint
3
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Sep 18, 2025Routine
7
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

May 19, 2024Routine
15
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0754Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

May 19, 2024Complaint
4
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 29, 2023Complaint
18
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0568Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0895Minimal · WidespreadCorrected

Administration Deficiencies

Have a Compliance and Ethics Program.

Jun 23, 2023Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Federal Penalties

Fine

Jun 23, 2023

$12,370

Payment Denial

Jun 23, 2023

62-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth - West Atlanta

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 65 of 94

Ownership & Management

Key personnel

Scroggs, DeloresW-2 Managing EmployeeSullivan, SusanW-2 Managing EmployeePruitt, NeilOfficer / DirectorPruitt, NeilOfficer / DirectorPruitt, NeilManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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