Pruitthealth - Shepherd Hills
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 186 Google reviews
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What this means for your family
This facility's rehab therapy team is highly regarded and often cited as a major strength for recovery. However, given the recurring reports of understaffing and hygiene issues, we strongly advise families to conduct an unannounced visit, specifically during weekend or evening hours, to observe the actual level of care provided.
Google Reviews
Google Reviews
186 reviews on Google“PruittHealth - Shepherd Hills presents a stark contrast in experiences, with many families praising the dedicated rehab therapy team and compassionate nursing staff who treat residents like family. However, these positive reports are countered by serious allegations of neglect, including reports of poor hygiene, slow response times to call buttons, and concerns regarding medication management. Prospective families should be aware that while some find the environment homey and caring, others have reported significant lapses in basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate rehab therapy team
- Staff who treat residents like family
- Helpful and responsive admissions department
- Clean and well-maintained facility (according to positive reviewers)
Concerns
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor hygiene and cleanliness (feces, bugs, dirty sheets) (mentioned by 6 reviewers)
- Medication errors or lack of oversight (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a priority for us, could you walk me through your current staffing ratios and how you ensure timely responses when a resident needs assistance?
- 2I noticed some mixed feedback regarding facility maintenance; could you show me your current protocols for room cleaning and how you ensure high standards of hygiene throughout the building?
- 3Since medication management is so vital, what specific oversight processes do you have in place to ensure accuracy and prevent errors for residents?
- 4I see that your admissions team is highly regarded for being helpful; how does that support continue for families once their loved one has moved in?
- 5What does a typical daily schedule look like for residents here, and how do you encourage participation in activities to keep everyone engaged?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff is great. They genuinely care about the residents.”
“The facility cuts corners and do only barely what is required to care for me. I am often left an hour or more with no answer to my call button because the one person that they have caring for 25 people is run ragged!”
“I have found her laying naked in her bed. Diapers in the floor of her room. Her medication laying on her night stand because no one stood there to make sure she took it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
2
measures
8
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues across multiple areas, with families filing complaints that triggered inspections in 2024 regarding abuse reporting failures and daily care assistance problems. The most persistent concerns involve infection control (cited three times across different surveys), fire safety systems, and protection from abuse and neglect. While all deficiencies show correction dates, the pattern of repeated violations in infection control and the complaint-triggered issues around resident safety and care quality warrant careful consideration during your visit.
Nov 20, 2025Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 11, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 19, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 1, 2022Routine2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Shepherd Hills
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 44 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
186 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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