Pruitthealth - Richmond, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 5.0)
- High staff turnover (57%)
- High RN turnover (57%)
Bottom 25% in GA · Below recommended RN staffing · Above average staffing · Worst in PRUITTHEALTH chain · No penalties on record
What this means for your family
While the therapy department is highly regarded for helping patients regain mobility, the facility faces persistent, serious complaints regarding staffing levels and basic patient hygiene. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's care and to ensure that call lights are being answered promptly.
Google Reviews
Google Reviews
53 reviews on Google“PruittHealth - Richmond receives highly polarized feedback, with many families praising the therapy department for helping loved ones recover, while others report severe neglect and staffing shortages. Critical concerns consistently focus on slow response times for basic hygiene needs, poor communication, and inadequate post-operative care. Families considering this facility should be aware of the stark contrast between the positive therapy experiences and the recurring reports of patient neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Clean and well-maintained facility environment
- Compassionate and attentive individual staff members
Concerns
- Severe understaffing leading to long wait times for assistance (mentioned by 6 reviewers)
- Neglect of basic hygiene (soiled beds/clothing, infrequent bathing) (mentioned by 5 reviewers)
- Inadequate post-operative care and wound management (mentioned by 3 reviewers)
- Poor communication and lack of administrative responsiveness (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy team; how do you tailor rehabilitation plans to help residents regain their independence?
- 2With the facility being so well-maintained and clean, what specific protocols do you have in place to ensure residents' personal hygiene and room cleanliness are addressed promptly?
- 3How does the nursing team manage medication schedules and ensure there are no delays in administration, especially during busy shifts?
- 4Could you tell me more about how the administration communicates important updates or changes in care to family members?
- 5What is the process for managing wound care and post-operative recovery to ensure residents are healing properly?
- 6What kind of daily activities or social engagement opportunities are available to keep residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team at Pruitt Health Richmond is awesome!”
“My bedridden mother was here at Pruitt - Richmond in November 2023 and left by ambulance back to the hospital for improper/neglectful treatment of a UTI. She was left in a wet bed, her ringer would be cut off and no one would respond for hours”
“The facility is under staffed with patient assistants in rehab. Patients must wait a long time to be assisted to the bathroom They have to soil themselves because no one is available when needed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 17 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with fire safety systems, medication management, and care planning that have persisted across surveys from 2019 to 2024. While all violations report correction dates, the pattern of repeated safety deficiencies and complaint-driven investigations suggests families should carefully evaluate current conditions before choosing this facility.
Sep 10, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
May 20, 2025Complaint3
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Apr 28, 2024Routine3
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 28, 2024Complaint13
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 28, 2022Routine7
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 4, 2019Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Richmond, LLC
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 85 of 94 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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