Harborview Health Center of Augusta
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (10 vs median 5.0)
- High staff turnover (70%)
- High RN turnover (87%)
Bottom 25% in GA · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Worst in HARBORVIEW HEALTH SYSTEMS chain · No penalties on record
What this means for your family
While the facility's therapy team is frequently praised for helping patients regain strength, the recurring reports of medication delays and poor hygiene are serious red flags. If you choose this facility, we strongly recommend daily, unannounced visits to monitor your loved one's care and ensure that basic needs like hygiene and medication schedules are being met.
Google Reviews
Google Reviews
39 reviews on Google“Harborview Health Center of Augusta receives highly polarized feedback, with some families praising the therapy team and individual staff members, while others report severe neglect and safety concerns. Critical issues frequently cited include poor hygiene, medication delays, and inadequate staffing levels that impact basic patient care. Families considering this facility should be aware of significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Supportive individual staff members
- Well-maintained facility appearance
- Helpful for short-term rehab stays
Concerns
- Medication administration delays and errors (mentioned by 4 reviewers)
- Poor hygiene and lack of cleanliness (odors, bedsores) (mentioned by 4 reviewers)
- Understaffing and high employee turnover (mentioned by 3 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding medication management, could you walk us through the specific protocols and double-check systems you have in place to ensure medications are administered accurately and on time?
- 2We noticed some concerns regarding facility cleanliness; what is your current daily routine for housekeeping and room maintenance to ensure a hygienic environment for residents?
- 3How do you currently manage communication with families, and what is the best way for us to receive regular updates regarding our loved one's care and health status?
- 4With the current staffing levels, how do you ensure that residents receive timely assistance with daily hygiene needs and mobility support throughout the day?
- 5Can you describe how your physical and occupational therapy teams coordinate with the nursing staff to support residents during their recovery?
- 6What specific protocols are in place for handling medical emergencies, and how quickly can a resident be transferred to a hospital if their condition changes suddenly?
Personalized based on this facility's data
Key Review Excerpts
“My stay here has been very positive in my life. During my stay here I went from being very weak to very strong and was able to exceed to therapist's expectations after my life threatening accident.”
“My father in law has been neglected and has the worst bed sores I have ever seen, and I work with the elderly on a regular basis!!!! The staff does not give medications as doctor orders, they do not keep patients clean or change their bedding.”
“When I wanted to visit my father there, his room was a mess. My father slipped and fell and he was on the floor for about 2 hours. No one came to help and then they allowed my father, which is going through dementia to leave their facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 29 deficiencies across multiple surveys, with 10 triggered by family complaints. Recurring problems span medication management, resident rights, and care planning. While most issues show correction dates, repeated violations in pressure ulcer care, respiratory care, and medication services indicate persistent quality concerns that families reported to authorities.
Jun 5, 2025Routine13
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 5, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 25, 2024Complaint4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 10, 2023Complaint4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 29, 2022Routine6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Ownership & Operations
Who Operates This Facility
Harborview Health Center of Augusta
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 14 of 20 (Worst)
Ownership & Management
Owners
Ga Nc 14, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit augusta-health.com
Medicare data downloads
Original nursing home datasets
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