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Nursing HomeMedicaid Investigative

Harborview Health Center of Augusta

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3618 J Dewey Gray Circle, Augusta, GA 30909120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 39 Google reviews

5
4
3
2
1
Harborview Health Center of Augusta Nursing Home in Augusta, GA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (10 vs median 5.0)
  • High staff turnover (70%)
  • High RN turnover (87%)

Bottom 25% in GA · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Worst in HARBORVIEW HEALTH SYSTEMS chain · No penalties on record

Source: Medicare data

What this means for your family

While the facility's therapy team is frequently praised for helping patients regain strength, the recurring reports of medication delays and poor hygiene are serious red flags. If you choose this facility, we strongly recommend daily, unannounced visits to monitor your loved one's care and ensure that basic needs like hygiene and medication schedules are being met.

Google Reviews

Google Reviews

39 reviews on Google
Harborview Health Center of Augusta receives highly polarized feedback, with some families praising the therapy team and individual staff members, while others report severe neglect and safety concerns. Critical issues frequently cited include poor hygiene, medication delays, and inadequate staffing levels that impact basic patient care. Families considering this facility should be aware of significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean2.0Activities6.0Meds1.0Memory2.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Supportive individual staff members
  • Well-maintained facility appearance
  • Helpful for short-term rehab stays

Concerns

  • Medication administration delays and errors (mentioned by 4 reviewers)
  • Poor hygiene and lack of cleanliness (odors, bedsores) (mentioned by 4 reviewers)
  • Understaffing and high employee turnover (mentioned by 3 reviewers)
  • Poor communication with family members (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2343.92024(9)2.82025(14)4.02026(21)

Distribution · 44 analyzed

5
26
4
2
3
0
2
4
1
12
13 reviews posted between Mar 19, 2026Mar 20, 2026 · 12 were 5-star

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent feedback regarding medication management, could you walk us through the specific protocols and double-check systems you have in place to ensure medications are administered accurately and on time?
  • 2We noticed some concerns regarding facility cleanliness; what is your current daily routine for housekeeping and room maintenance to ensure a hygienic environment for residents?
  • 3How do you currently manage communication with families, and what is the best way for us to receive regular updates regarding our loved one's care and health status?
  • 4With the current staffing levels, how do you ensure that residents receive timely assistance with daily hygiene needs and mobility support throughout the day?
  • 5Can you describe how your physical and occupational therapy teams coordinate with the nursing staff to support residents during their recovery?
  • 6What specific protocols are in place for handling medical emergencies, and how quickly can a resident be transferred to a hospital if their condition changes suddenly?

Personalized based on this facility's data


Key Review Excerpts

My stay here has been very positive in my life. During my stay here I went from being very weak to very strong and was able to exceed to therapist's expectations after my life threatening accident.

Rehab patient · 2024★★★★★

My father in law has been neglected and has the worst bed sores I have ever seen, and I work with the elderly on a regular basis!!!! The staff does not give medications as doctor orders, they do not keep patients clean or change their bedding.

Family member · 2025☆☆☆☆

When I wanted to visit my father there, his room was a mess. My father slipped and fell and he was on the floor for about 2 hours. No one came to help and then they allowed my father, which is going through dementia to leave their facility.

Family member · 2026☆☆☆☆
Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
4.16hrs
OK
All nurses + aides combined
Staff Turnover
71%
Lower is better (< 30% = good)
RN Turnover
87%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility66.3%
Worse than Avg
Here
66.3%
US
12.1%
GA
10.6%
Richmond
17.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility75.5%
Worse than Avg
Here
75.5%
US
95.5%
GA
95.0%
Richmond
93.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility79.8%
Worse than Avg
Here
79.8%
US
93.4%
GA
91.2%
Richmond
91.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
15.5%
GA
20.1%
Richmond
15.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.0%
Worse than Avg
Here
16.0%
US
14.4%
GA
15.7%
Richmond
12.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.8%
Mixed vs Avgs
Here
17.8%
US
19.4%
GA
16.0%
Richmond
14.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.2%
Worse than Avg
Here
63.2%
US
79.8%
GA
78.4%
Richmond
75.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.0%
Better than Avg
Here
86.0%
US
81.8%
GA
80.4%
Richmond
78.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.3%
Worse than Avg
Here
4.3%
US
1.6%
GA
2.4%
Richmond
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Well above state avg (6.1)
10 complaint-triggered

This facility has 29 deficiencies across multiple surveys, with 10 triggered by family complaints. Recurring problems span medication management, resident rights, and care planning. While most issues show correction dates, repeated violations in pressure ulcer care, respiratory care, and medication services indicate persistent quality concerns that families reported to authorities.

Jun 5, 2025Routine
13
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jun 5, 2025Complaint
2
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 25, 2024Complaint
4
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Dec 10, 2023Complaint
4
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

Apr 29, 2022Routine
6
0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harborview Health Center of Augusta

Organization Type

for profit

Chain Affiliation

Chain Name

Harborview Health Systems

Chain Size

22 facilities nationwide

Chain avg rating: 2.0/5 · Rank 14 of 20 (Worst)

Ownership & Management

Owners

Ga Nc 14, LLC

Owner · Organization

100%

Key personnel

Broderick, AshlynW-2 Managing EmployeeEnglander, DavidOfficer / DirectorLeibowitz, ChaimOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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