Pruitthealth - Pickens
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
While recent reviews suggest a high level of satisfaction with the facility's cleanliness and staff compassion, the serious allegations regarding patient care and communication in 2024 warrant caution. We strongly recommend that you conduct an unannounced visit and specifically ask the administration how they handle communication with families and ensure patient nutrition and safety during off-hours.
Google Reviews
Google Reviews
25 reviews on Google“PruittHealth - Pickens receives highly polarized feedback, with many families praising the compassionate staff and clean environment, while others report serious concerns regarding patient safety and administrative responsiveness. While several reviewers describe the facility as a caring, home-like environment, critics have raised alarming allegations about neglect and poor communication. Families should carefully weigh these conflicting experiences when considering this facility for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation therapy services
- Supportive and professional administrative leadership
Concerns
- Poor communication and difficulty reaching staff/management (mentioned by 2 reviewers)
- Understaffing and slow response times (mentioned by 2 reviewers)
- Poor quality of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the best way for us to stay in touch with the nursing team and management regarding our loved one's care?
- 2Given that you have a 44-resident capacity, how do you ensure that staff are able to respond promptly when a resident needs assistance?
- 3We understand that nutrition is an important part of health; could you walk us through how you manage meal quality and accommodate specific dietary preferences or requests?
- 4With your focus on rehabilitation services, how do you integrate therapy goals into the daily routine of residents living here long-term?
- 5I see that the facility is active in responding to feedback online; how do you use that input to make tangible improvements to the resident experience?
- 6What protocols do you have in place for medication management to ensure accuracy and consistency for residents?
Personalized based on this facility's data
Key Review Excerpts
“The nurses here are amazing. Therapy does all they can to get patients home. Would recommend all day. The admissions director and administrator take a personal approach to care, too.”
“Literally saw worker taking food out of a patient mouth from someone who can eat very well also a witness to my friend low blood sugar and shaking body from no food.Have been calling for a month now and Scott always answer always give me some excuse to not let me talk to my friend”
“The staff is pretty good they listen. But! I wonder how much they pay attention to the complaints. The head nurse I caught her lying. She needs to retire. She forgets to use a alcohol pad on a PIK line?”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
PruittHealth - Pickens has persistent issues with food safety and handling, appearing in multiple surveys from 2021 to 2024, suggesting ongoing dietary program challenges. The facility also shows recurring problems with resident care quality and medication management. Families have filed complaints that triggered inspections, resulting in findings related to pain management and treatment care. While all deficiencies show correction dates, the repeated food safety violations indicate systematic issues that may require close monitoring.
Mar 26, 2026Routine3
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 25, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nov 5, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 19, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Nov 5, 2024
$4,271
Ownership & Operations
Who Operates This Facility
Pruitthealth - Pickens
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 32 of 94
Ownership & Management
Owners
United Health Services of South Carolina INC
Owner · Organization
Pruitt, Neil
Owner
Heritage Properties of Pickens, INC
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
United Health Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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