Pruitthealth - Monroe
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 61 Google reviews
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What this means for your family
While many families report a clean environment and attentive care, there are serious, recurring reports of neglect and hygiene issues. We strongly recommend that you visit during off-hours or weekends to observe staffing levels yourself and speak directly with current residents' families to verify if the care quality meets your standards.
Google Reviews
Google Reviews
61 reviews on Google“PruittHealth - Monroe receives highly polarized feedback, with many reviewers praising the cleanliness of the facility and the friendliness of the nursing staff. However, several families have reported severe concerns regarding patient hygiene, inadequate staffing levels, and poor communication from management. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and attentive nursing staff
- Effective communication regarding medical updates
- Positive rehabilitation therapy outcomes
Concerns
- Poor patient hygiene and neglect (e.g., soiled bedding, bed sores) (mentioned by 4 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor administrative communication and unreturned phone calls (mentioned by 2 reviewers)
- Low-quality or insufficient food portions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about how attentive the nursing staff is here; how do you ensure that level of care remains consistent during busy shifts?
- 2Since we value clear updates, what is your preferred method for keeping families informed about any changes in a resident's medical status?
- 3What specific protocols do you have in place to ensure residents are kept clean, comfortable, and that their linens are changed promptly?
- 4Could you tell us a bit about the daily dining experience and how you ensure meal portions are both nutritious and satisfying for everyone?
- 5What kind of daily activities or social programs are available to keep residents engaged and active within the community?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying both the medical team and the family?
Personalized based on this facility's data
Key Review Excerpts
“They are always keeping me informed of medication changes, doctor visits, any changes of my lifestyle bed one. It is clean and the staff are friendly and attentive.”
“This place is a nightmare. I wish I could rate it a zero. My Nanny went here for rehabilitation. She was not properly cleaned and her bed sores became so bad she ended by being septic causing her health to fail so fast she passed 30 days later.”
“Keeping in mind that they are understaffed, for the amount of funds I was paying, I feel my mom should have been taken better care of. Price jumped up over $700 without any notice & the care for mom dwindled from good to poor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 18 deficiencies across recent inspections, including two complaint-triggered reports from families regarding wound care and nutrition concerns. The most recurring issues involve food safety and nutrition services, fire safety systems, and care planning. While all deficiencies have correction dates, problems with food handling have persisted across multiple surveys, suggesting ongoing challenges in kitchen operations.
May 5, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nov 13, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Oct 23, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Monroe
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 23 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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