Medical Management Health and Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 11 Google reviews
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What this means for your family
This facility has a history of extremely concerning reports regarding sanitation and patient care. While some families have reported positive experiences, the frequency of reports involving neglect and unsanitary conditions suggests you should conduct an unannounced visit and perform thorough due diligence before considering this facility for a loved one.
Google Reviews
Google Reviews
11 reviews on Google“Medical Management Health and Rehab Center receives overwhelmingly negative feedback from families, with multiple reports of severe neglect, unsanitary conditions, and unprofessional staff behavior. While a small minority of reviewers report positive experiences regarding cleanliness and communication, the majority of accounts describe a facility that fails to meet basic standards of hygiene and patient care.”
Quality Themes
Tap a score for detailsStrengths
- Occasional reports of clean and well-groomed residents
- Responsive communication reported by some families
Concerns
- Severe lack of cleanliness and hygiene (soiled clothing, odors, pests) (mentioned by 4 reviewers)
- Unprofessional and rude staff behavior (mentioned by 4 reviewers)
- Poor communication with families and internal departments (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, how do you ensure that residents receive consistent support with daily hygiene and personal grooming throughout the day?
- 2I noticed some concerns regarding facility maintenance; could you walk me through your current housekeeping schedule and how you manage sanitation and pest control?
- 3How do you foster a positive and professional culture among your staff to ensure that every interaction with residents and families is respectful and supportive?
- 4Could you describe the daily activity schedule and how you encourage residents to participate in social engagement, especially for those who may be less mobile?
- 5With the current staffing rating, what specific protocols are in place to ensure that medical needs and emergency responses are handled promptly and effectively?
- 6What is your primary process for keeping families updated on their loved one’s health status, and how do you ensure that communication remains consistent across different departments?
Personalized based on this facility's data
Key Review Excerpts
“This place doesn't deserve any stars, absolutely the worst most disgusting place I've ever seen! This was in a resident's room.(it's their dirty cloths with maggots crawling out)”
“When I call to check on him they always answer all my questions. My mom and I go see him weekly he is clean, shaved, hair cut.”
“Patients were sleeping on the floor on make shift cots. It was something you would see in a third world country! Patients walked around with soiled clothing and Pooping in the hall!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
5
measures
9
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant safety concerns with recurring fire safety violations and recent complaints about abuse protection and care planning. The most problematic areas are fire safety systems (alarms, sprinklers, exits), resident protection from abuse and neglect, and care planning assessments. Family complaints triggered investigations in 2024 involving abuse protection failures and inadequate care planning. While the facility corrects violations when cited, the pattern of repeated fire safety issues and serious complaints about resident protection warrant careful consideration before placement.
Oct 31, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 11, 2024Routine9
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Feb 11, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 19, 2023Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 19, 2019Routine5
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Feb 11, 2024
$41,316
Payment Denial
Feb 11, 2024
5-day denial
Ownership & Operations
Who Operates This Facility
Medical Management Health and Rehab Center
for profit
Chain Affiliation
C. Ross Management
9 facilities nationwide
Chain avg rating: 1.8/5 · Rank 3 of 10 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit medicalmgmthealth-rehab.com
Medicare data downloads
Original nursing home datasets
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