Pruitthealth - Lilburn
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 166 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 5.0)
- High staff turnover (54%)
- High RN turnover (63%)
Bottom 25% in GA · Below recommended RN staffing · Worst in PRUITTHEALTH chain · $59,423 in fines
What this means for your family
While recent reviews suggest a positive shift in facility cleanliness and staff engagement, the history of serious neglect reports remains a concern. When touring, we strongly recommend observing response times to call lights and speaking directly with the current administration about their protocols for patient hygiene and communication with families.
Google Reviews
Google Reviews
166 reviews on Google“PruittHealth - Lilburn presents a deeply polarized experience for families. While many recent reviewers praise the facility for its cleanliness, friendly staff, and effective rehabilitation services, a significant number of long-term and past reviewers report severe neglect, including issues with hygiene, slow response times to call lights, and unprofessional conduct. Families considering this facility should be aware of the stark contrast between reports of compassionate care and serious allegations of patient mistreatment.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Clean, well-maintained facility environment
- Responsive and compassionate nursing staff
- Helpful administrative and social work team
Concerns
- Neglect and slow response to call lights (mentioned by 12 reviewers)
- Poor hygiene and unsanitary room conditions (mentioned by 8 reviewers)
- Rude or unprofessional staff behavior (mentioned by 9 reviewers)
- High staff turnover and understaffing (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 167 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that rehabilitation and physical therapy are noted as strengths here, how do you integrate those services into the daily routine for residents who need ongoing support?
- 2I noticed that response times to call lights have been a concern for some families; what specific protocols or technology do you use to ensure residents receive timely assistance?
- 3With staffing levels being a primary focus for your leadership, what steps are you taking to improve staff retention and ensure consistent, professional care for my loved one?
- 4I see that your team is active in responding to feedback online; how do you use that family input to improve the daily living experience and hygiene standards in the rooms?
- 5Since medication management is a critical part of care, could you walk me through your process for ensuring accuracy and communication with families regarding any changes in treatment?
- 6What kind of daily social activities or engagement programs do you offer to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff hv been so nice. Their rehab is wonderful. The bldg isn't the fanciest but it's clean and the maintenance man is quick to fix anything.”
“My 70yr old mother was referred to this facility for occupational and physical therapy after a surgery and it was THE worst experience. The staff was uncommunicative, negligent, plain rude and unprofessional.”
“I have been here for almost a year and have seen a 100% turnaround with brand new staff and even residents are more happy with the care we provide and the renovations within the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-driven deficiencies, with families filing reports that led to 14 of 30 violations across four surveys. The most frequent issues involve care planning problems, resident safety and abuse prevention, and infection control. While all violations show correction dates, the facility continues to have new complaints as recently as 2025, suggesting ongoing quality concerns that families should carefully consider during visits.
May 15, 2025Complaint6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
May 15, 2025Routine3
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 18, 2024Routine9
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 18, 2023Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 1, 2022Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Sep 18, 2023
$59,423
Payment Denial
Sep 18, 2023
56-day denial
Ownership & Operations
Who Operates This Facility
Pruitthealth - Lilburn
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 88 of 94 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
166 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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