Pruitthealth - Fitzgerald
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 66 Google reviews
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What this means for your family
This facility receives high praise for its cleanliness and administrative leadership, but families should be cautious due to serious, recurring reports of patient falls and communication gaps. We recommend conducting an in-person tour to observe staff-to-resident ratios and asking specifically about their fall prevention protocols and how they handle discharge planning for rehab patients.
Google Reviews
Google Reviews
66 reviews on Google“PruittHealth - Fitzgerald receives highly polarized feedback, with a large volume of glowing 5-star reviews praising the facility's cleanliness, friendly staff, and the leadership of the administrator. Conversely, several families report critical failures in patient safety, including multiple falls, poor communication, and inadequate rehab outcomes. Prospective families should be aware of these starkly different experiences, as some report exceptional care while others describe serious neglect.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and compassionate nursing staff
- Strong leadership from the administrator
- Welcoming and warm environment
Concerns
- Frequent falls and safety incidents (mentioned by 3 reviewers)
- Difficulty reaching staff via phone or getting timely responses (mentioned by 3 reviewers)
- Inadequate rehab progress or discharge planning (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily operations here?
- 2With the current staffing levels, what specific protocols do you have in place to ensure residents are closely monitored, especially regarding fall prevention?
- 3Could you walk me through your process for keeping families updated on a loved one's health status, given that some families find it challenging to reach staff by phone?
- 4What does the daily activity schedule look like for residents to ensure they stay engaged and social throughout the week?
- 5How do you coordinate with families during the discharge planning process to ensure a smooth transition and that rehab goals are clearly understood?
- 6In the event of a medical emergency, what is the immediate response process for your nursing team, and how quickly are family members notified?
Personalized based on this facility's data
Key Review Excerpts
“The building has recently been updated and it is very clean. The staff is friendly and appear to enjoy their job. The front office s always ready to listen and answer any questions.”
“My dad was recently there for rehab & the staff was not present. The administration staff such as the admit person, Socual Services, all work remotely. The Social worker dropped the ball when setting up home health for my father so when he was discharged he didn’t have any help at home.”
“Don’t even consider if you love your love ones. They will call you with good intentions that aren’t considered or even respected once the person is there and then every safety measure is a restraint. From Tuesday-Friday, my loved one has fell numerous of times and is now awaiting on a ventilator in Jacksonville for me to arrive tomorrow just to say my goodbyes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
PruittHealth-Fitzgerald shows a pattern of recurring building safety and resident assessment issues across all three federal surveys, with problems in fire safety systems, electrical equipment, and care planning appearing multiple times. While all 16 deficiencies have correction dates, the persistence of similar issues suggests ongoing operational challenges that families should discuss during visits to ensure current compliance.
Jan 14, 2026Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Smoke Deficiencies
Construct fire resistant interior walls.
Sep 1, 2024Routine6
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 22, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Fitzgerald
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 15 of 94
Ownership & Management
Owners
United Health Services of Georgia, INC.
Owner · Organization
J Paige Pruitt Trust
Owner (parent company) · Organization
Lisa P Hamby Trust
Owner (parent company) · Organization
Neil L Pruitt Jr Trust
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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