Pruitthealth - Ocilla
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 84 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for short-term recovery. However, families should be aware of persistent communication challenges, such as difficulty reaching the facility by phone, and should plan to visit in person to ensure their loved one's needs are being met in a timely manner.
Google Reviews
Google Reviews
84 reviews on Google“PruittHealth - Ocilla receives high praise for its therapy department and the dedication of its nursing staff in helping residents reach their recovery goals. However, families frequently report significant communication barriers, particularly regarding phone responsiveness, as well as concerns about inconsistent staffing levels that impact call light response times and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy and rehab programs
- Warm, friendly, and dedicated nursing staff
- Clean and well-maintained facility environment
- Supportive and communicative admissions process
Concerns
- Difficulty reaching staff by phone (mentioned by 4 reviewers)
- Slow response times to call lights (mentioned by 3 reviewers)
- Inconsistent quality or variety of food (mentioned by 2 reviewers)
- Understaffing leading to overwhelmed aides (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the facility has a strong reputation for physical therapy and rehab; could you walk me through how you coordinate those sessions with a resident's daily care plan?
- 2Given that communication is a top priority for our family, what is the best way to ensure we can reach a staff member directly if we have questions or need an update?
- 3I understand that staffing levels can fluctuate; what protocols do you have in place to ensure that call lights are answered promptly, especially during busy times of the day?
- 4I see that you are active in responding to feedback online, which is great to see; how do you incorporate family input when making changes to things like the dining menu or activity schedule?
- 5Could you tell me more about the variety of daily activities available, and how you encourage residents to participate and socialize with one another?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs kept him clean and shaved. Therapy worked with him to reach his goals of being able to walk agian. Even though he was unable to walk again, they helped him reach his highest potential.”
“I gave 4 stars because the food is usually disgusting. Mama says they've forgotten to feed her at times, but she has dementia so i can't rely on that. I have 2 family members in this facility and they both complain about the food.”
“My mom gets great care. The building is clean. The only issue I have is that when we use the call button, it takes a while sometimes for the CNAs to respond, but I realize that they have more residents than my mom and her two roommates to take care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to recent deficiencies in September 2025, primarily involving daily care assistance, feeding tube protocols, and infection control. The facility has faced recurring issues with infection prevention across multiple surveys and also had problems with care planning, medication labeling, and maintaining a homelike environment. All deficiencies have correction dates from the provider, though the recent concentration of issues warrants careful consideration.
Sep 18, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 18, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 10, 2021Routine2
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Ocilla
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 59 of 94
Ownership & Management
Owners
United Health Services of Georgia, INC.
Owner · Organization
Irwin Healthcare Properties, INC
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
United Health Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
84 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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