Pruitthealth-Farmville
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 35 Google reviews

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What this means for your family
While the facility is praised for its cleanliness and some dedicated staff members, the communication issues are a major red flag. Before committing, ensure you have a direct line to a specific social worker or administrator, as the general phone line is frequently reported as unresponsive.
Google Reviews
Google Reviews
35 reviews on Google“PruittHealth-Farmville receives highly polarized feedback, with some families praising the cleanliness and compassionate care, while others report significant issues with communication and staffing. A recurring theme is the facility's failure to answer phones, which causes extreme distress for out-of-state family members. While some staff members are highlighted for their kindness, others are described as inattentive or unprofessional, leading to inconsistent experiences for residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive individual nursing staff
- Engaging community activities and events
- Effective physical therapy department
Concerns
- Chronic failure to answer phones or return calls (mentioned by 7 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a top priority for your team, what specific steps are being taken to ensure residents receive timely assistance when they use their call lights?
- 2I noticed that communication can sometimes be a challenge; what is the best way for family members to reach a staff member or nurse directly if we have urgent questions about our loved one's care?
- 3I’ve read great things about your physical therapy department and community activities; could you walk me through what a typical social day looks like for a resident here?
- 4With medication management being a critical part of daily health, how do you ensure accuracy and consistency for residents with complex medical needs?
- 5I appreciate that you engage with feedback online; how do you use that family input to improve the day-to-day experience and professionalism within the facility?
- 6In the event of a sudden medical change or emergency, what is your protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The clerical staff is friendly and attentive. Not so much for the medical staff. Seems to take a long time to get bedside attention.”
“My experience with PruittHealth in Farmville, NC has been truly reassuring and heartfelt. From the very beginning, the staff made us feel like family, not just visitors.”
“I don’t understand why they have a business number when nobody ever answers the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies related to accident prevention, care quality, and protection of residents' belongings, indicating ongoing concerns about safety and care standards. The facility shows recurring issues with care planning and assessment, fire safety systems, and infection control across multiple surveys from 2023 to 2025, suggesting persistent operational challenges that continue to resurface despite correction plans.
Aug 7, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
May 22, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 20, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Aug 8, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Aug 8, 2024Routine5
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
May 11, 2023Routine19
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Federal Penalties
Fine
May 22, 2025
$9,620
Payment Denial
May 22, 2025
3-day denial
Fine
Aug 8, 2024
$5,077
Ownership & Operations
Who Operates This Facility
Pruitthealth-Farmville
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 61 of 94
Ownership & Management
Owners
United Health Services of North Carolina INC
Owner · Organization
Pruitt, Neil
Owner
J Paige Pruitt Trust
Owner (parent company) · Organization
Lisa P Hamby Trust
Owner (parent company) · Organization
Neil L Pruitt Jr Trust
Owner (parent company) · Organization
Nwp 2020 Child Tr Fbo J Paige Pruitt
Owner (parent company) · Organization
Pruitt Properties INC
Owner (parent company) · Organization
Uhs-Pruitt Holdings, INC.
Owner (parent company) · Organization
United Health Services INC
Owner (parent company) · Organization
Pruitt, Neil
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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