Pruitthealth-Elkin
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 124 Google reviews
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What this means for your family
This facility's rehabilitation and therapy department is highly regarded and could be a good fit for short-term recovery. However, the recurring reports of delayed response times to call buttons and hygiene issues are critical concerns; if you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's daily care.
Google Reviews
Google Reviews
124 reviews on Google“PruittHealth-Elkin receives highly polarized reviews, with many families praising the facility's beautiful physical environment and effective rehabilitation therapy department. However, a significant number of reviewers report severe concerns regarding neglect, including slow response times to call buttons, poor hygiene, and inadequate communication from nursing and administrative staff. Families should be aware that experiences appear to vary drastically depending on the specific staff members on duty and the level of care required.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy team
- Clean, well-maintained, and modern facility
- Compassionate and attentive care from specific staff members
- Aquatic therapy pool availability
Concerns
- Excessive wait times for call button assistance (mentioned by 9 reviewers)
- Poor hygiene and failure to assist with toileting/incontinence (mentioned by 7 reviewers)
- Lack of communication from nursing and administrative staff (mentioned by 6 reviewers)
- Missing personal belongings and clothing (mentioned by 3 reviewers)
- Understaffing leading to neglect (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility offers an aquatic therapy pool; how is that integrated into the daily activity schedule for residents?
- 2Could you walk me through your current process for responding to call buttons, and how you ensure residents receive timely assistance when they need help with toileting or personal care?
- 3Given the recent focus on improving communication, what is the best way for our family to stay updated on our loved one's daily care and any changes in their health status?
- 4How does your team manage the security of personal belongings and clothing to ensure that items are tracked and returned properly after laundry services?
- 5Since you have a 4-star staffing rating, how do you manage shift transitions to ensure that the level of attention remains consistent throughout the entire day and night?
- 6In the event of a medical emergency, what is your protocol for coordinating with local hospitals and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team at Pruitthealth is dedicated to provided compassionate, skilled care to their patients. Improving their patient’s function, quality of life and well being is top priority.”
“Patients will push nurse button needing help and will lay their for 2 hours plus needing to go to restroom and then be wet all that time then the patient will get up themselves and fall trying to get to the restroom themselves bc they can’t stand being wet or waiting on nurse.”
“The physical therapy portion of Pruitt Health worked well with my mother. However, this is the only part of Pruitt Health that I would recommend. The nursing staff is lacking greatly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
PruittHealth-Elkin has faced significant concerns with families filing complaints leading to federal citations, including infection control issues and safety hazards. The facility shows recurring problems with fire safety systems, building construction, and electrical systems across multiple surveys from 2023 to 2025, suggesting ongoing maintenance challenges. While all deficiencies show correction dates, the persistence of similar building safety issues across years indicates potential systemic problems with facility upkeep and safety management.
Jun 5, 2025Routine8
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 5, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 14, 2024Routine4
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Mar 14, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 11, 2023Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Jul 5, 2024
$15,734
Ownership & Operations
Who Operates This Facility
Pruitthealth-Elkin
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 48 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
124 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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