Nursing HomeMedicaid Top Rated

Chatham Nursing & Rehabilitation

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

700 Johnston Ridge Road, Elkin, NC 28621|99 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 60 Google reviews

(336) 527-7600 Directions Website

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What this means for your family

This facility is highly regarded for its physical therapy and compassionate nursing care, making it a strong candidate for rehabilitation. However, families should be aware of potential administrative communication gaps; we recommend establishing a clear point of contact with the nursing staff immediately upon admission to ensure your concerns are addressed promptly.

Google Reviews

60 reviews on Google

“Chatham Nursing & Rehabilitation receives high praise for its compassionate nursing staff, effective physical therapy department, and clean, welcoming environment. While many families report excellent care and proactive communication, some reviewers have experienced significant issues with administrative responsiveness and occasional lapses in medication management or patient care protocols.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical therapy and rehabilitation services
Clean and well-maintained facility
Active and engaging resident activities program

Concerns

Poor administrative responsiveness and difficulty reaching admissions (mentioned by 2 reviewers)
Inconsistent medication management and care protocols (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 64 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's strong focus on rehabilitation, could you walk us through how your physical therapy team coordinates with nursing staff to ensure a resident's daily progress?
2I noticed that medication management is a high priority for our family; could you explain the specific oversight process you use to ensure consistency and accuracy in daily medication administration?
3Since your activities program is highly regarded, what are some of the most popular ways residents currently engage with one another during the week?
4What is the best way for families to stay in direct contact with the clinical team to ensure we receive timely updates regarding our loved one's care?
5With your 5-star health inspection rating, what specific protocols do you have in place to maintain such a high standard of cleanliness and safety throughout the facility?
6When a medical concern arises, what is your protocol for communicating with family members, and how quickly can we expect a response from the nursing or administrative leadership?

Personalized based on this facility's data

Key Review Excerpts

“The DON really keeps in contact with me on a regular basis regarding my dad and really list”

Long-term resident's family · 2024★★★★★

“The only complaints I have is more attention to accuracy in paper work and communication about meds to caregivers/family at time of discharge.”

Family member · 2019★★★★☆

“The physical therapy department has done a great job getting my mother more mobile after her hip fracture.”

Long-term resident's family · 2024★★★★★

Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.61hrs

81%

Registered nurses for medical care

Total Nursing

3.50hrs

85%

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

15%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility33.7%

Worse than Avg

Here

33.7%

14.4%

16.4%

Surry

21.9%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility25.4%

Worse than Avg

Here

25.4%

15.3%

20.2%

Surry

24.3%

😔

Residents with depression symptoms

↓ Lower is better

This Facility4.2%

Better than Avg

Here

4.2%

12.1%

5.4%

Surry

4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility25.2%

Mixed vs Avgs

Here

25.2%

19.5%

21.5%

Surry

31.7%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility97.3%

Better than Avg

Here

97.3%

93.4%

91.7%

Surry

94.1%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.8%

Worse than Avg

Here

24.8%

19.4%

21.0%

Surry

19.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility87.1%

Better than Avg

Here

87.1%

79.8%

78.1%

Surry

81.2%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility88.2%

Better than Avg

Here

88.2%

81.8%

80.1%

Surry

80.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Mixed vs Avgs

Here

1.3%

1.6%

1.5%

Surry

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (5.6)

Clean record — no deficiencies

Chatham Nursing & Rehabilitation has 7 deficiencies across 3 surveys, all corrected by the facility. The most recurring issues involve fire safety systems and electrical/generator systems, with some problems persisting across multiple inspections. Additional deficiencies included food safety and environmental cleanliness concerns. While all violations were addressed, the pattern of repeated fire safety and electrical system issues suggests ongoing maintenance challenges that families should discuss during visits.

Nov 21, 2024Routine3 findings

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 22, 2023Routine2 findings

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Mar 30, 2022Routine1 finding

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chatham Nursing & Rehabilitation

Organization Type

for profit

Ownership & Management

Owners

Dgs Investments LLC

Owner · Organization

100%

Key personnel

Braswell, JulieW-2 Managing EmployeeBoyette, BarbaraOfficer / DirectorGilliam, RobertOfficer / DirectorSchmidlin, JamesOfficer / DirectorCentury Care Management, INC.Manager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(336) 527-7600

chathamrehab.com

700 Johnston Ridge Road

Elkin, NC 28621

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

60 reviews from families & visitors

Official Website

Visit chathamrehab.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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