Pruitthealth - Eastside
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 86 Google reviews

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What this means for your family
While the facility is praised for its cleanliness, activities, and updated rehab areas, families should be aware of significant communication gaps. We strongly advise you to establish a direct point of contact with a nurse manager upon admission to bypass general phone line issues, and visit during off-hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
86 reviews on Google“PruittHealth - Eastside receives a high volume of positive reviews praising the cleanliness of the facility, the friendliness of the staff, and the quality of activities and dining. However, there is a persistent pattern of negative feedback regarding communication, specifically the difficulty of reaching staff by phone and concerns regarding responsiveness to resident needs on weekends and nights.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and supportive nursing staff
- Engaging activities and community events
- Nutritious and well-prepared dining options
Concerns
- Difficulty reaching staff via telephone (mentioned by 5 reviewers)
- Understaffing or slow response times on nights/weekends (mentioned by 3 reviewers)
- Poor communication regarding medical status or hospital transfers (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a priority for you, what specific protocols are in place to ensure prompt response times for residents during night and weekend shifts?
- 2I noticed that communication is a key focus for your team; what is the best way for family members to receive timely updates regarding a loved one's medical status or any hospital transfers?
- 3Since reaching staff by phone has been a challenge for some families, what is the most reliable method or point of contact you recommend for us to get quick answers to our questions?
- 4I see that you are very active in responding to feedback online; how do you incorporate that family input into your daily operations to improve the care experience?
- 5With your strong focus on community events, could you walk us through a typical week of activities and how you encourage residents to participate?
- 6Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and ensure the highest standard of care moving forward?
Personalized based on this facility's data
Key Review Excerpts
“My brother has been a patient for about 2 years . It was not an easy transition for my brother but the staff worked with him and it has been very beneficial for him. I am grateful to the staff for going the extra mile.”
“My initial visit at Pruitthealth Eastside was very welcoming. The staff that I came in contact with were very helpful and prompt to help with what I needed. The facility looked and smelled cleaned, well kept.”
“The dietary food at PruittHealth Eastside is truly impressive. Every meal is well-balanced, flavorful, and thoughtfully prepared to meet residents’ nutritional needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 16 complaint-triggered deficiencies indicating families have filed reports about care issues. Recurring problems span nutrition and food safety, care planning and resident assessments, and infection control across multiple surveys from 2022-2024. While all violations show correction dates, the repeated complaints about basic care areas like adequate nutrition and proper assessments suggest ongoing quality concerns that families should carefully evaluate.
Jan 14, 2026Routine5
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 16, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 22, 2024Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Sep 22, 2024Routine3
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 21, 2023Complaint10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Eastside
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 53 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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