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Nursing HomeMedicaid

Pruitthealth - Eastside

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2795 Finney Circle, Macon, GA 3121790 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 86 Google reviews

5
4
3
2
1
Pruitthealth - Eastside Nursing Home in Macon, GA — Street View
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What this means for your family

While the facility is praised for its cleanliness, activities, and updated rehab areas, families should be aware of significant communication gaps. We strongly advise you to establish a direct point of contact with a nurse manager upon admission to bypass general phone line issues, and visit during off-hours to observe staffing levels firsthand.

Google Reviews

Google Reviews

86 reviews on Google
PruittHealth - Eastside receives a high volume of positive reviews praising the cleanliness of the facility, the friendliness of the staff, and the quality of activities and dining. However, there is a persistent pattern of negative feedback regarding communication, specifically the difficulty of reaching staff by phone and concerns regarding responsiveness to resident needs on weekends and nights.

Quality Themes

Tap a score for details
Food9.0Staff7.0Clean9.0Activities9.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and supportive nursing staff
  • Engaging activities and community events
  • Nutritious and well-prepared dining options

Concerns

  • Difficulty reaching staff via telephone (mentioned by 5 reviewers)
  • Understaffing or slow response times on nights/weekends (mentioned by 3 reviewers)
  • Poor communication regarding medical status or hospital transfers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(1)'21(9)'23(5)'25(20)'26(4)

Distribution · 91 analyzed

5
69
4
7
3
3
2
3
1
9
13 reviews posted between Mar 6, 2024Mar 7, 2024 · 12 were 5-star
12 reviews posted between Jul 16, 2024Jul 17, 2024 · 12 were 5-star

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that staffing levels are a priority for you, what specific protocols are in place to ensure prompt response times for residents during night and weekend shifts?
  • 2I noticed that communication is a key focus for your team; what is the best way for family members to receive timely updates regarding a loved one's medical status or any hospital transfers?
  • 3Since reaching staff by phone has been a challenge for some families, what is the most reliable method or point of contact you recommend for us to get quick answers to our questions?
  • 4I see that you are very active in responding to feedback online; how do you incorporate that family input into your daily operations to improve the care experience?
  • 5With your strong focus on community events, could you walk us through a typical week of activities and how you encourage residents to participate?
  • 6Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and ensure the highest standard of care moving forward?

Personalized based on this facility's data


Key Review Excerpts

My brother has been a patient for about 2 years . It was not an easy transition for my brother but the staff worked with him and it has been very beneficial for him. I am grateful to the staff for going the extra mile.

Long-term resident's family · 2021★★★★★

My initial visit at Pruitthealth Eastside was very welcoming. The staff that I came in contact with were very helpful and prompt to help with what I needed. The facility looked and smelled cleaned, well kept.

Visitor/Family member · 2025★★★★★

The dietary food at PruittHealth Eastside is truly impressive. Every meal is well-balanced, flavorful, and thoughtfully prepared to meet residents’ nutritional needs.

Family member · 2025★★★★★
Source: 86 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.46hrs
61%
Registered nurses for medical care
Total Nursing
2.94hrs
72%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
75%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
15.4%
GA
20.1%
Bibb
21.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
19.5%
GA
20.5%
Bibb
20.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.2%
Mixed vs Avgs
Here
5.2%
US
12.1%
GA
10.6%
Bibb
3.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.3%
Better than Avg
Here
9.3%
US
14.4%
GA
15.7%
Bibb
12.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.0%
Better than Avg
Here
11.0%
US
15.3%
GA
16.6%
Bibb
13.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.1%
Mixed vs Avgs
Here
15.1%
US
19.4%
GA
16.0%
Bibb
13.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.1%
Worse than Avg
Here
64.1%
US
81.8%
GA
80.4%
Bibb
68.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.6%
Mixed vs Avgs
Here
76.6%
US
79.7%
GA
78.4%
Bibb
72.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
GA
2.4%
Bibb
3.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Near state avg (6.1)
16 complaint-triggered

This facility shows concerning patterns with 16 complaint-triggered deficiencies indicating families have filed reports about care issues. Recurring problems span nutrition and food safety, care planning and resident assessments, and infection control across multiple surveys from 2022-2024. While all violations show correction dates, the repeated complaints about basic care areas like adequate nutrition and proper assessments suggest ongoing quality concerns that families should carefully evaluate.

Jan 14, 2026Routine
5
0371Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 16, 2025Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Sep 22, 2024Complaint
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Sep 22, 2024Routine
3
0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

May 21, 2023Complaint
10
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pruitthealth - Eastside

Organization Type

for profit

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Chain avg rating: 2.8/5 · Rank 53 of 94

Ownership & Management

Key personnel

Davis, DuaneW-2 Managing EmployeePruitt, NeilOfficer / DirectorPruitt, NeilOfficer / DirectorPruitt, NeilManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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