Oak View Health and Rehabilitation
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 50 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 3)
Below average in SC · Below recommended RN staffing · Below chain average · $59,005 in fines · Special Focus Facility (CMS)
What this means for your family
While the physical therapy team is highly regarded, the facility has significant, recurring reports of neglect and poor communication. If you are considering this facility, we strongly recommend unannounced visits and asking specifically about their protocols for patient hygiene and how they handle non-verbal residents who cannot call for help.
Google Reviews
Google Reviews
50 reviews on Google“Oak View Health and Rehabilitation presents a polarized experience, with many reviewers praising the physical therapy department and recent facility renovations, while others report severe concerns regarding patient neglect and substandard care. Families should be aware of recurring reports of poor communication, staffing shortages, and hygiene issues that contrast sharply with the positive experiences of those who had successful rehab stays.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Recent interior and exterior facility renovations
- Attentive and professional nursing staff (reported by some)
- Accessible and approachable management team
Concerns
- Understaffing and neglect of basic patient needs (mentioned by 6 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 4 reviewers)
- Unsanitary conditions including pests and lack of linens (mentioned by 3 reviewers)
- Inadequate dietary management and food quality (mentioned by 3 reviewers)
- Patient safety issues (falls, lack of bed rails) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has recently undergone renovations; how have these updates impacted the daily living environment and comfort for the residents?
- 2Given that physical and occupational therapy are noted as strong points here, could you walk us through how those programs are integrated into a resident's daily routine?
- 3What specific protocols are in place to ensure consistent communication between the nursing staff and family members regarding a resident's health status and daily needs?
- 4With the current staffing levels, what measures are taken to ensure that basic daily assistance, such as hygiene and linen changes, is provided promptly and reliably?
- 5How does the dietary team manage individual nutritional requirements, and what steps are being taken to improve the overall quality and variety of the dining experience?
- 6Could you explain the facility's safety procedures regarding fall prevention and the use of assistive devices to ensure residents are protected at all times?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department are amazing, they got me up and going and I even was discharged a few days early because I did so well today… I just want to thank everyone there for being so wonderful and the food and the cleanliness are better than anywhere I’v”
“I was disturbed to walk into my mother's room (she was there four months before she passed) and found workers pulling off baseboards, sanding walls and painting with her laying there on a breathing aparatus.”
“The agency workers don’t touch the residents all night so about time the morning shift comes in, the bed is soaked. That’s definitely NEGLECT. State doesn’t do anything about it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak View Health And Rehabilitation has recurring deficiencies across all three surveys, with a family complaint filed about pressure ulcer care. The most persistent issues involve food safety and preparation, resident rights violations, and infection control problems. While the facility reports correcting deficiencies when cited, the pattern of repeated violations in nutrition services and safety suggests ongoing operational challenges families should carefully consider.
Feb 11, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 10, 2023Routine6
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 16, 2021Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Feb 11, 2025
$59,005
Ownership & Operations
Who Operates This Facility
Oak View Health and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 258 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit oakviewhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Compass Post Acute Rehabilitation
1.9 miNursing Home · Conway, SC
Pruitthealth- Conway at Conway Medical Center
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Angel Oak Nursing and Rehabilitation Center, LLC
10.6 miNursing Home · Myrtle Beach, SC