Pruitthealth - Carrollton
Strong Medicare quality ratings; families often praise effective physical and rehabilitation therapy. Still worth an in-person visit.
based on 88 Google reviews
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What this means for your family
This facility's rehabilitation therapy team is frequently praised for helping residents recover, making it a potential option for short-term stays. However, families should be aware of recurring reports regarding poor communication and inconsistent nursing responsiveness. We strongly recommend visiting in person and asking specifically about the facility's protocol for escalating medical concerns to ensure your loved one's safety.
Google Reviews
Google Reviews
88 reviews on Google“PruittHealth - Carrollton receives highly polarized feedback, with many families praising the rehabilitation therapy team and the cleanliness of the facility. However, a significant number of reviewers report serious concerns regarding inconsistent nursing care, poor communication during medical emergencies, and administrative staff who are described as rude or unhelpful. Prospective families should be aware that experiences appear highly dependent on the specific staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehabilitation therapy
- Generally clean and well-maintained facility
- Engaging activities for residents and families
- Professional and caring nursing staff (noted by many)
Concerns
- Inattentive or rude nursing and administrative staff (mentioned by 12 reviewers)
- Poor communication regarding medical status and emergencies (mentioned by 6 reviewers)
- Subpar food quality and dining experience (mentioned by 4 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a strong reputation for physical and rehabilitation therapy; could you walk us through how those programs are integrated into a resident's daily routine?
- 2We value clear communication, so could you explain the standard process for keeping family members updated on a resident's medical status or any changes in their care plan?
- 3Since you have a smaller community of 42 residents, how do you ensure that staff are consistently available to provide timely assistance when a resident needs help?
- 4I see that you are active in responding to feedback online; how do you use that family input to improve the dining experience and food quality for your residents?
- 5With the recent focus on staffing and health inspections, what specific steps is the leadership team taking to ensure consistent, high-quality care for every resident?
- 6What are some of the most popular activities or social events that help residents build connections with each other and the staff here?
Personalized based on this facility's data
Key Review Excerpts
“The staff at The Oaks skilled nursing facility exceeded our expectations! They were very professional and caring. Staff members took the time to get to know our mother and customize her care to her individual needs.”
“My husband was treated exceptionally well. I would highly recommend the rehabilitation services. Christie and Joy were very pleasant to work with. The PT’S did what they needed to do to get my husband’s stability together.”
“My aunt has been a patient at The Oaks for 2 months. Cleanliness is best part of the facility. The meals have gone done hill drastically. The attention and attitude is completely subpar.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
8
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports against this facility, triggering 7 of the 11 total deficiencies found across recent surveys. The main problem areas involve care planning and assessment, safety and accident prevention, and infection control. While the facility has provided correction dates for all issues, the pattern of family-initiated complaints suggests ongoing concerns that warrant careful consideration before visiting.
Jan 11, 2026Routine4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nov 14, 2024Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 14, 2024Routine2
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jun 4, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 4, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Pruitthealth - Carrollton
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 43 of 94
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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