Bhm Pine Knoll Opco INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 67 Google reviews
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What this means for your family
While Pine Knoll has a strong reputation for its rehabilitation therapy program, the recent increase in reports regarding neglect and poor hygiene is concerning. We strongly recommend that you visit the facility unannounced during evening or weekend hours to observe staffing levels and cleanliness for yourself before making a decision.
Google Reviews
Google Reviews
67 reviews on Google“Pine Knoll OpCo Inc. receives highly polarized feedback, with many families praising the dedicated therapy team and specific staff members for their compassionate care. However, there are recurring, serious allegations regarding neglect, poor hygiene, inadequate staffing levels, and poor communication from management. Families considering this facility should be aware that experiences appear to vary significantly depending on the specific unit and staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehab therapy programs
- Dedicated and compassionate individual nursing staff
- Helpful and informative admissions department
- Welcoming and supportive environment for many families
Concerns
- Inadequate staffing levels leading to slow response times and neglect (mentioned by 6 reviewers)
- Poor hygiene standards and lack of basic supplies like wipes (mentioned by 4 reviewers)
- Poor quality or insufficient food and hydration (mentioned by 3 reviewers)
- Unprofessional or rude behavior from management and specific staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance when they press their call lights?
- 2I noticed the facility has a strong reputation for rehab therapy; how do you coordinate that care with the daily nursing staff to ensure consistency?
- 3Could you walk me through your current process for maintaining room cleanliness and ensuring that essential personal care supplies are always readily available for residents?
- 4We understand that dining is a key part of daily life; what steps are you taking to improve the variety and nutritional quality of the meals provided?
- 5How does your management team handle communication with families if a concern regarding a resident's care or daily experience arises?
- 6In the event of a medical emergency, what is your facility's protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“My husband with excellent rehab therapy! He learned the skills he needed to be able to return home and do safe transfers while he recovers from surgery.”
“I am so glad I chose to place my dad's care in the hands of the nurses, CNAs and therapists at Pine Knoll. I visit often and on different days. I have personally observed the care and compassion they give not just to my dad, but to every patient I have watched them with.”
“Absolutely terrible. It is dirty, nasty, and cramped. There are three people to each room. They apparently have low funding because there are no wipes in the whole facility, low storage on briefs, and they even took snacks away.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing deficiencies across 23 citations in four surveys, with families filing complaints that triggered two investigations regarding care quality and food safety. The most recurring issues involve fire safety systems, emergency preparedness, and infection control, with some problems like medication labeling and infection prevention appearing in multiple surveys. While all deficiencies have reported correction dates, the pattern of repeated issues in similar areas suggests implementation challenges that families should discuss during visits.
Apr 10, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 10, 2025Routine3
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 5, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 2, 2023Routine7
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Sep 30, 2021Routine11
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Ownership & Operations
Who Operates This Facility
Bhm Pine Knoll Opco INC
for profit
Chain Affiliation
Cypress Skilled Nursing
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 2 of 8
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit pineknollnursingandrehabilitation.com
Medicare data downloads
Original nursing home datasets
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