Pruitthealth- Aiken
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 151 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Below average in SC · Below recommended RN staffing · No penalties on record · Very few deficiencies
What this means for your family
While some families report positive rehab outcomes, the recurring, severe reports of medication errors and neglect are deeply concerning. If you choose this facility, you must be prepared to act as a daily advocate for your loved one, specifically monitoring their medication, hygiene, and response times to call lights.
Google Reviews
Google Reviews
151 reviews on Google“PruittHealth-Aiken receives highly polarized feedback, with some families praising the rehabilitation services and specific staff members, while others report severe neglect and poor communication. Recurring criticisms focus on chronic understaffing, slow response times to call buttons, and significant concerns regarding medication management and hygiene. Prospective families should be aware of these inconsistencies and maintain an active, daily presence to ensure their loved one's needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some highly dedicated and compassionate individual staff members
- Responsive management for some families
- Cleanliness noted in some recent positive experiences
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 9 reviewers)
- Medication management errors and delays (mentioned by 7 reviewers)
- Poor facility hygiene and persistent odors (mentioned by 7 reviewers)
- Theft or loss of personal belongings and clothing (mentioned by 4 reviewers)
- Rude or unprofessional staff communication (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 157 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the management team is very active in responding to family feedback; how does that communication loop work between the staff and the families here?
- 2We've heard great things about the physical and occupational therapy programs; could you tell us more about how those services are integrated into a resident's daily routine?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4How does the facility manage staffing during busy shifts to ensure that call lights are answered promptly and residents' needs are met?
- 5Could you describe your daily cleaning and maintenance schedule to ensure the resident rooms and common areas stay fresh and comfortable?
- 6What are some of the favorite social activities or dining experiences that keep the residents engaged and happy during the week?
Personalized based on this facility's data
Key Review Excerpts
“My dad did not get the adequate care regarding medication Management and picc line care that was needed and I'm very disappointed.”
“My aunt complained of blood in her urine, back pain, and other UTI symptoms, and they didn’t even try to give her any antibiotics for 2 weeks. She stopped returning family phone calls so my mom went to check on her and found her barely conscious.”
“I would give a five stars except transportation nonexistent and time for response on ringing bell in patients room is way to long to response. Some CN s come when bell rings turn it off and say will come back when finish something else.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports against this facility, resulting in 7 complaint-triggered deficiencies since 2022. The most frequent problems involve abuse and neglect protection, quality of care issues, and resident rights violations. Recent complaints in 2024 include concerns about protecting residents' belongings and proper abuse reporting. While all deficiencies show correction dates, the ongoing pattern of family complaints about fundamental safety issues warrants careful consideration before visiting.
Dec 19, 2025Routine5
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Dec 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Dec 2, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 12, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Sep 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 12, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Pruitthealth- Aiken
for profit
Chain Affiliation
Pruitthealth
99 facilities nationwide
Chain avg rating: 2.8/5 · Rank 37 of 94
Ownership & Management
Owners
United Health Services of South Carolina INC
Owner · Organization
Pruitt, Neil
Owner
Lisa P Hamby Trust
Owner (parent company) · Organization
Neil L Pruitt Jr Trust
Owner (parent company) · Organization
Nwp 2020 Child Trust Fbo Neil L Pruitt Jr
Owner (parent company) · Organization
United Health Services INC
Owner (parent company) · Organization
Pruitt, Neil
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
151 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.