Carlyle Senior Care of Aiken
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (7 vs median 3)
Bottom 25% in SC · Below recommended RN staffing · Worst in CARLYLE SENIOR CARE chain · No penalties on record
What this means for your family
While some families report positive interactions with staff, the recurring reports of poor hygiene and unprofessional conduct are significant red flags. We strongly recommend visiting the facility unannounced to verify the cleanliness of the environment and observing staff interactions with residents before making a decision.
Google Reviews
Google Reviews
19 reviews on Google“Carlyle Senior Care of Aiken receives highly polarized feedback, with recent reviews highlighting significant concerns regarding facility hygiene and the quality of resident care. While some visitors praise the staff as friendly and accommodating, multiple reports describe a persistent, strong odor of urine, poor staff conduct, and issues with resident personal belongings. Families should be aware of these recurring complaints regarding cleanliness and the professional demeanor of the staff.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff members
- Responsive to family concerns
- Accommodating to visitor needs
Concerns
- Strong, persistent odor of urine throughout the facility (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior toward residents and visitors (mentioned by 4 reviewers)
- General cleanliness and hygiene issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the CMS health inspection rating is currently low; what specific steps is the facility taking to improve cleanliness and hygiene standards?
- 2Several visitors have mentioned concerns regarding odors in the hallways; what is your current protocol for routine housekeeping and maintaining a fresh environment?
- 3Given the feedback regarding staff interactions, how do you foster a culture of professionalism and ensure that all residents are treated with consistent kindness and respect?
- 4Since communication is a priority for our family, what is the best way for us to stay updated on our loved one's daily well-being and any changes in their care plan?
- 5What does a typical daily activity schedule look like for residents to ensure they remain engaged and socially active?
- 6How does your team handle medication management and medical emergencies to ensure residents receive prompt and accurate care?
Personalized based on this facility's data
Key Review Excerpts
“if i ever had a concern, they reassured me right away & took care of any & everything i was worried about. absolutely love the staff!”
“The staff were polite but that was it I went to see my sister who is a resident and I did not recognize her I brought clothes for her and 2 pair of shoes because she had absolutely nothing and she was wearing men’s clothes”
“Unfortunately, the place had a loud odor of urine smelling up the entire facility. The urine smell was so strong it had my eyes watering!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing 7 reports over the review period. The most recurring issues involve protecting residents' belongings and money, failure to report suspected abuse or neglect, and accident prevention. Most deficiencies have correction dates, but a recent serious accident hazard violation remains uncorrected with no plan to address it, which is particularly troubling for resident safety.
Oct 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 12, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 16, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 15, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Carlyle Senior Care of Aiken
for profit
Chain Affiliation
Carlyle Senior Care
7 facilities nationwide
Chain avg rating: 2.0/5 · Rank 7 of 8 (Worst)
Ownership & Management
Owners
New Day Health Ventures, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit carlyleaiken.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.