Providence Place
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 94 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (13 vs median 6.5)
Bottom 25% in MN · Below recommended RN staffing · Worst in LIFESPARK chain · $136,524 in fines
What this means for your family
While the activities and therapy departments are highly praised, the facility faces recurring, severe allegations regarding basic hygiene and medication management. If you choose this facility, we strongly recommend daily, unannounced visits to monitor your loved one's care and ensuring you have a clear plan for medication oversight.
Google Reviews
Google Reviews
94 reviews on Google“Providence Place receives highly polarized feedback, with a significant divide between glowing praise for the activities department and severe allegations of neglect. While many reviewers, particularly those in short-term rehab, commend the therapy team and the community life coordinator, others report critical failures in basic care, including hygiene, medication management, and responsiveness to resident needs. Families considering this facility should be aware of these starkly inconsistent experiences regarding daily care standards.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and enthusiastic activities/community life team
- Effective and helpful physical/occupational therapy services
- Welcoming and professional atmosphere in common areas
- Some staff members noted for high levels of compassion
Concerns
- Neglect of basic hygiene (soiled linens, lack of showers) (mentioned by 8 reviewers)
- Poor medication management and delays in pain relief (mentioned by 5 reviewers)
- Inadequate staffing levels and slow response times (mentioned by 6 reviewers)
- Poor food quality and failure to accommodate dietary needs (mentioned by 5 reviewers)
- Communication barriers due to language difficulties (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your community life team; could you tell us more about the types of engaging activities planned for the residents each week?
- 2How does the nursing team ensure that medication schedules are strictly followed and that pain relief is administered promptly when needed?
- 3What specific protocols do you have in place to ensure residents are assisted with regular showers and that linens are changed frequently to maintain cleanliness?
- 4Could you describe your process for managing dietary needs and how you ensure meal quality remains high for all residents?
- 5In the event of a medical emergency after hours, what is the communication process between the floor staff and the attending physicians?
- 6How do you ensure that communication between the staff and family members remains clear and consistent, especially if there are language differences within the team?
Personalized based on this facility's data
Key Review Excerpts
“The community life coordinator, Tia, is amazing!!!”
“My mother was in the facility for 6 days and in that six days it was nothing but problems. My mother laid on urine soaked sheets and got told they had no clean in the facility.”
“The therapy team was very good and helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Providence Place shows persistent deficiencies with families filing multiple complaints, particularly around safety hazards, medication management, and care planning. Recurring issues include accident prevention, behavioral health services, and infection control that span multiple surveys. While the facility has addressed most violations, the pattern of repeated problems in core care areas and recent complaint-triggered deficiencies as of 2026 raise concerns about sustained quality improvement.
Jan 12, 2026Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 30, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Apr 14, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 27, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Feb 27, 2025Complaint3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Apr 14, 2025
$75,459
Fine
Feb 27, 2025
$19,140
Fine
Oct 2, 2023
$21,801
Fine
Aug 3, 2023
$20,124
Ownership & Operations
Who Operates This Facility
Providence Place
nonprofit
Chain Affiliation
Lifespark
4 facilities nationwide
Chain avg rating: 1.3/5 · Rank 3 of 4 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
94 reviews from families & visitors
Official Website
Visit provplace.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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