Nursing HomeMedicaid Investigative

Providence Place at Glencroft

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

8641 North 67th Ave, Glendale, AZ 85302|225 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.6/5

based on 16 Google reviews

(623) 939-9475 Directions Website

Street View

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5/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Abuse citation on record
Low overall rating (2/5 stars)
High RN turnover (52%)

Bottom 25% in AZ · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

While long-term residents often report a warm, family-like environment, the facility has a history of serious communication and medical oversight failures for short-term and high-acuity patients. If considering this facility, we strongly advise you to ask management for their specific protocols regarding family communication during medical emergencies and how they ensure medication accuracy.

Google Reviews

16 reviews analyzed

“Providence Place at Glencroft receives highly polarized feedback, with long-term residents often praising the community atmosphere and staff, while families of short-term or rehab patients report serious concerns regarding medical oversight and communication. While some reviewers highlight professional therapy and nursing care, others have documented critical failures including medication errors, neglect leading to bedsores, and a lack of responsiveness during medical emergencies.”

Quality Themes

Tap a score for details

Strengths

Professional and caring therapy staff
Warm, community-focused environment for long-term residents
Clean and well-maintained facility
Attentive housekeeping and laundry services

Concerns

Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
Inadequate medical oversight and medication management (mentioned by 2 reviewers)
Neglect of basic patient needs (feeding, hygiene, bedsores) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution

How They Respond to Reviews

6%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the facility's focus on long-term community, what specific daily activities or social programs are currently in place to keep residents engaged and active?
2I noticed the staffing rating is quite strong; how does your team ensure that this consistent staffing translates into proactive attention to daily hygiene and personal care needs?
3Could you walk me through your current process for medication management and how you ensure accuracy and timely administration for residents?
4What is your standard protocol for communicating updates or concerns to families, and how do you ensure that family members feel heard and kept in the loop regarding their loved one's care?
5How does your clinical team handle medical oversight, and what is your procedure for escalating care if a resident’s health status changes unexpectedly?
6With the recent focus on maintaining a clean and well-kept environment, how do you coordinate between housekeeping and nursing staff to ensure that a resident's room remains both tidy and sanitary?

Personalized based on this facility's data

Key Review Excerpts

“The therapist Ryan, nurse Lisa and case worker Nicole were very caring and professional. This is a difficult profession to be in. I was distraught and impatient and I did not understand the process, but Nicole was kind and understanding and patiently explained the process.”

Long-term resident's family · 2023★★★★★

“My mom stayed 5 days and came back with bed sores really bad. I'm calling it 'incompetent care', or just awful services!”

Memory care family member · 2022★☆☆☆☆

“The care I receive from the CNAs and nurses has been outstanding. Also, housekeeping, laundry, dining, maintenance, and activities all go the extra mile to put smiles on our faces and to make us a warm and happy home.”

Long-term resident · 2022★★★★★

Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.69hrs

92%

Registered nurses for medical care

Total Nursing

4.26hrs

All nurses + aides combined

Staff Turnover

40%

Lower is better (< 30% = good)

RN Turnover

52%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility25.4%

Worse than Avg

Here

25.4%

15.3%

13.5%

Maricopa

11.0%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.0%

Maricopa

4.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility15.9%

Worse than Avg

Here

15.9%

14.4%

10.6%

Maricopa

8.4%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility17.9%

Better than Avg

Here

17.9%

19.5%

20.6%

Maricopa

23.7%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.3%

Better than Avg

Here

98.3%

93.4%

97.0%

Maricopa

97.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility11.1%

Mixed vs Avgs

Here

11.1%

15.4%

11.2%

Maricopa

10.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.6%

Better than Avg

Here

92.6%

79.7%

87.3%

Maricopa

89.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility92.9%

Mixed vs Avgs

Here

92.9%

81.8%

91.3%

Maricopa

93.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.1%

Worse than Avg

Here

2.1%

1.6%

1.1%

Maricopa

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Near state avg (7.6)

9 complaint-triggered

Families have repeatedly filed complaints about protection from abuse and neglect, triggering 9 investigations across multiple years, indicating persistent concerns about resident safety. The facility shows recurring problems with fire safety systems, emergency preparedness, and medication management, with many building safety issues appearing to repeat across surveys despite reported corrections. While all deficiencies show provider correction dates, the pattern of recurring safety violations and ongoing complaint-triggered investigations suggests systemic challenges that warrant careful consideration before placement.

May 9, 2025Routine14 findings

0006ModerateCorrected