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Nursing HomeMedicaid Investigative

Providence Holy Cross Med Ctr D/p Snf

Below-average Medicare ratings β€” review the inspection history and ask the administrator about recent corrections before visiting.

11600a Indian Hills Road, Mission Hills, CA 91345, Mission Hills Β· Mission Hills, CA 9134548 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Google rating
2.6/5

based on 5 Google reviews

5
4
3
2
1
Providence Holy Cross Med Ctr D/p Snf Nursing Home in Mission Hills, CA β€” Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (18 vs median 13.0)

Bottom 25% in CA Β· Meets national RN staffing standard Β· Above recommended total nurse staffing Β· Worst in PROVIDENCE HEALTH & SERVICES chain Β· $107,673 in fines

Source: Medicare data

What this means for your family

It is difficult to assess this facility based on the available data, as most reviews lack descriptive content. Families should conduct an in-person visit and speak directly with current residents' families to verify care standards.

Google Reviews

Google Reviews

5 reviews on Google
β€œThe facility receives highly polarized feedback, with one reviewer recommending it for health issues while several others provided the lowest possible rating without comment. There is no consistent information available regarding specific care quality, staffing, or amenities due to the lack of descriptive text in most reviews.”

Rating Trends

Tap a year to see what changed

2345.02021(1)1.02022(2)3.02023(2)

Distribution Β· 5 analyzed

5
2
4
0
3
0
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With the high staffing rating you have, how do the caregivers personally bond with the residents during their daily routines?
  • 2What specific steps is the facility taking to address the recent health inspection findings and improve overall care standards?
  • 3How does the nursing team manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
  • 4Could you tell us about the different social activities or group outings organized to keep the residents engaged and active?
  • 5How do you ensure that the 18 recent state violations are being corrected so that the facility remains a safe environment for our family member?
  • 6What is the process for communicating daily updates or changes in health status to family members?

Personalized based on this facility's data


Key Review Excerpts

β€œLove this hospital...they have always helped me with my health issues. Highly recommend. πŸ’•πŸ’•πŸ˜ŠπŸ˜Šβ€

Patient Β· 2023β˜…β˜…β˜…β˜…β˜…
Source: 5 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages Β· 13 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
19.4%
CA
10.7%
Los angeles
9.7%
πŸ’Š

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
19.5%
CA
13.7%
Los angeles
10.8%
πŸ˜”

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility15.6%
Worse than Avg
Here
15.6%
US
4.9%
CA
4.5%
Los angeles
5.0%
πŸ’‰

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Los angeles
97.8%
βš–οΈ

Residents who lost too much weight

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
5.3%
CA
4.1%
Los angeles
4.8%
Short-Stay Residents (Rehab / Post-Acute)
πŸ’‰

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility66.7%
Worse than Avg
Here
66.7%
US
81.8%
CA
94.2%
Los angeles
94.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback Β· Medicare 2026

13deficiencies
1penalties
Near state avg (15.4)
3 complaint-triggered
$107,673 in fines

This facility has a concerning pattern with families filing complaints that triggered federal inspections, including recent issues with respiratory care and medical gas systems. The most recurring problems involve medication management, infection control, and resident assessment across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the persistent recurrence of similar issuesβ€”particularly around pharmaceutical services and care planningβ€”suggests ongoing operational challenges that families should carefully evaluate before choosing this facility.

Mar 27, 2026Routine
15
0694Potential for harm Β· PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0812Potential for harm Β· PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0351Potential for harm Β· PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm Β· PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm Β· IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0693Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0760Potential for harm Β· IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm Β· IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm Β· IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm Β· IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm Β· IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0918Minimal Β· WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Minimal Β· PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Dec 14, 2025Complaint
1
0902Immediate jeopardy Β· WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of medical gas and medical vacuum systems.

Dec 11, 2025Complaint
1
0695Immediate jeopardy Β· PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Mar 27, 2025Routine
18
0835Potential for harm Β· WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0658Potential for harm Β· PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0693Potential for harm Β· PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm Β· PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0760Potential for harm Β· PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm Β· PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm Β· PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0355Potential for harm Β· PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0550Potential for harm Β· IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm Β· IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm Β· IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0604Potential for harm Β· IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0690Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0757Potential for harm Β· IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm Β· IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0881Potential for harm Β· IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm Β· IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0641Minimal Β· PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Apr 14, 2024Routine
17
0580Actual harm Β· IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Actual harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0604Potential for harm Β· PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm Β· PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm Β· PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm Β· PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0700Potential for harm Β· PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0812Potential for harm Β· PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0881Potential for harm Β· PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0550Potential for harm Β· IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0694Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm Β· IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm Β· IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm Β· IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0640Minimal Β· PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Minimal Β· PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Sep 29, 2023Complaint
1
0684Potential for harm Β· IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Apr 14, 2024

$97,923

Ownership & Operations

Who Operates This Facility

Owner / Operator

Providence Holy Cross Med Ctr D/p Snf

Organization Type

nonprofit

Chain Affiliation

Chain Name

Providence Health & Services

Chain Size

9 facilities nationwide

Chain avg rating: 2.4/5 Β· Rank 7 of 7 (Worst)

Ownership & Management

Key personnel

Blair, RichardOfficer / DirectorBuck, LindaOfficer / DirectorCrawford, IsiaahOfficer / DirectorDufault, KarinOfficer / DirectorHejna, DianeOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources β€” Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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