Prosperity House, LLC
Families consistently rate this highly — reviewers highlight friendly and attentive nursing staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
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What this means for your family
While many reviewers praise the facility's cleanliness and staff friendliness, there are deeply concerning reports of neglect and unprofessional conduct. We strongly recommend conducting an unannounced visit and speaking directly with current residents or their families to verify the quality of daily care, especially regarding hygiene and responsiveness.
Google Reviews
Google Reviews
37 reviews on Google“Prosperity House, LLC (referred to as Horizon House in reviews) receives polarized feedback, with a large volume of recent five-star reviews praising the staff and management, contrasted by serious allegations of neglect and unprofessionalism from family members. While some families report a clean, caring environment, others describe significant issues regarding hygiene, staff conduct, and retaliatory management practices.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive nursing staff
- Clean and well-maintained facility
- Responsive management team
- Engaging resident activities
Concerns
- Neglect of basic hygiene and resident care (mentioned by 2 reviewers)
- Unprofessional staff conduct (mentioned by 2 reviewers)
- Management dismissiveness or retaliation toward complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With only 10 residents here, how does your team ensure that each individual receives consistent, personalized attention regarding their daily hygiene and personal care needs?
- 2I noticed your team is very active in responding to feedback; what is your formal process for families to share concerns or suggestions, and how do you ensure those are addressed promptly?
- 3Could you walk me through your current system for medication management to help us understand how you ensure accuracy and safety for each resident?
- 4Given the positive feedback on your resident activities, what are some of the favorite programs or outings that your current residents have participated in lately?
- 5How do you foster a professional and supportive environment for your staff to ensure that every interaction with residents remains respectful and attentive?
- 6In the event of a medical concern or an emergency, what is your protocol for communicating updates to family members in real-time?
Personalized based on this facility's data
Key Review Excerpts
“I have seen my aunt talked down to here as if she has no mind of her own, and left in her diapers for hours on end.”
“The apartments and dementia units all look spick and span. The staff are always friendly and inviting upon walking through the doors.”
“When asked if we could change to Q30 checks, I was told it was basically an inconvenience. This place is a joke and it’s sickening to see such uncaring people in a senior facility.”
Ownership & Operations
Who Operates This Facility
Prosperity House, LLC
Peyton Love
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit horizonhouseliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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