Horizon House
Families consistently rate this highly — reviewers highlight warm, compassionate nursing and cna staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
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What this means for your family
While many families report positive experiences, the facility has faced serious allegations regarding resident neglect and management retaliation. We strongly advise you to conduct an unannounced visit during off-hours to observe staff-to-resident interactions firsthand and ask management specifically about their grievance procedures.
Google Reviews
Google Reviews
37 reviews on Google“Horizon House presents a highly polarized environment, with a significant volume of recent, glowing reviews contrasting sharply with serious allegations of neglect and unprofessionalism. While many families praise the facility for its compassionate staff and clean atmosphere, others have reported distressing incidents involving poor hygiene care, disrespectful treatment of residents, and retaliatory management practices.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and CNA staff
- Clean and well-maintained facility
- Responsive and helpful management team
- Engaging activities and community atmosphere
Concerns
- Neglect of basic hygiene and resident care (mentioned by 2 reviewers)
- Unprofessional staff behavior and lack of respect (mentioned by 2 reviewers)
- Retaliatory management practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've read that your team is very responsive to feedback; how do you handle concerns from families regarding daily hygiene and personal care routines?
- 2Given the importance of medication management, what specific protocols or systems do you have in place to ensure accuracy and safety for residents?
- 3I noticed your community has a great reputation for engaging activities; could you walk me through what a typical week of social programming looks like for residents?
- 4How do you foster a culture of respect and professionalism among your nursing and CNA staff to ensure residents always feel valued and heard?
- 5What is your process for maintaining open communication with families if a change in a resident's medical condition or care plan occurs?
- 6How does your management team ensure that staff members feel supported, so they can maintain the high level of warmth and compassion that your community is known for?
Personalized based on this facility's data
Key Review Excerpts
“The staff took great care of my grandparents and my uncle up until the very end and gave our family time to say goodbye I appreciate what they do for people”
“The CNAs are always happy, compassionate, and supportive, and it’s clear they genuinely enjoy caring for the residents. You can see how well they work together as a team, always helping one another and stepping in whenever needed.”
“I have seen my aunt talked down to here as if she has no mind of her own, and left in her diapers for hours on end. Management doesn't care about getting anything done here or making sure the residents are well cared for.”
Ownership & Operations
Who Operates This Facility
One Hope Senior Living LLC
Theresa Gleason
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit horizonhouseliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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