Assisted Living

Horizon House

Name: Public quality & inspection record for Horizon House
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention warm, compassionate nursing and cna staff. Schedule a visit to confirm the fit.

4140 Folker Street, U-Med District · Anchorage, AK 99508|Reported capacity: 90|Licensed & active

Google rating

4.5/5

based on 37 Google reviews

(907) 212-5340 Directions Website

Street View

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What this means for your family

Public Google reviewers rate Horizon House highly. Reviewers highlight: warm, compassionate nursing and cna staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

62 public Google reviews available

Horizon House presents a highly polarized environment, with a significant volume of recent, glowing reviews contrasting sharply with serious allegations of neglect and unprofessionalism. While many families praise the facility for its compassionate staff and clean atmosphere, others have reported distressing incidents involving poor hygiene care, disrespectful treatment of residents, and retaliatory management practices.

Quality Themes

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Strengths

Warm, compassionate nursing and CNA staff
Clean and well-maintained facility
Responsive and helpful management team
Engaging activities and community atmosphere

Concerns

Neglect of basic hygiene and resident care (mentioned by 2 reviewers)
Unprofessional staff behavior and lack of respect (mentioned by 2 reviewers)
Retaliatory management practices (mentioned by 2 reviewers)

Rating Trends

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Distribution · 62 analyzed

⚡40 reviews posted between Feb 9, 2026 – Feb 10, 2026 · 40 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I've read that your team is very responsive to feedback; how do you handle concerns from families regarding daily hygiene and personal care routines?
2Given the importance of medication management, what specific protocols or systems do you have in place to ensure accuracy and safety for residents?
3I noticed your community has a great reputation for engaging activities; could you walk me through what a typical week of social programming looks like for residents?
4How do you foster a culture of respect and professionalism among your nursing and CNA staff to ensure residents always feel valued and heard?
5What is your process for maintaining open communication with families if a change in a resident's medical condition or care plan occurs?
6How does your management team ensure that staff members feel supported, so they can maintain the high level of warmth and compassion that your community is known for?

Personalized based on this facility's data

Key Review Excerpts

“The staff took great care of my grandparents and my uncle up until the very end and gave our family time to say goodbye I appreciate what they do for people”

Long-term resident's family · 2026★★★★★

“The CNAs are always happy, compassionate, and supportive, and it’s clear they genuinely enjoy caring for the residents. You can see how well they work together as a team, always helping one another and stepping in whenever needed.”

Visitor/Professional · 2026★★★★★

“I filed a complaint against staff and was served an eviction notice. The Nurse Jessica violated Hippa by contacting my Doctor and talking the Doctor into canceling orders the doctor agreed to with me.”

Resident · 2023★☆☆☆☆

Source: 62 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

One Hope Senior Living LLC

Administrator

Theresa Gleason

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(907) 212-5340

horizonhouseliving.com

tgleason@ensignservices.net

4140 Folker Street

Anchorage, AK 99508

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

37 reviews from families & visitors

Official Website

Visit horizonhouseliving.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.