Promenade at Chestnut Ridge
Families consistently rate this highly — reviewers highlight warm, family-like atmosphere. Schedule a visit to confirm the fit.
based on 172 Google reviews
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What this means for your family
The Promenade at Chestnut Ridge is highly regarded for its compassionate staff and vibrant social calendar, making it a strong contender for seniors who value community engagement. However, families should conduct a thorough review of the financial contract and ask for clear policies on billing resolution, as some families have reported difficulty with administrative follow-up.
Google Reviews
Google Reviews
172 reviews on Google“The Promenade at Chestnut Ridge is widely praised for its warm, family-like atmosphere and highly engaged leadership team. While many families report that their loved ones are thriving and well-cared for, there are serious, isolated reports of neglect and communication issues regarding financial matters and care standards during the COVID-19 pandemic.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-like atmosphere
- Highly responsive and compassionate leadership
- Engaging daily activity calendar
- Clean and well-maintained facility
Concerns
- Reports of neglect and poor care during the COVID-19 pandemic (mentioned by 3 reviewers)
- Difficulty resolving financial/billing disputes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 163 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 198 residents, how do you ensure that the warm, family-like atmosphere mentioned by so many families remains consistent for each individual?
- 2I noticed your activity calendar is quite robust; could you walk me through how you tailor these daily programs to ensure residents with different interests and mobility levels stay engaged?
- 3How has your approach to infection control and resident safety evolved since the challenges faced during the pandemic to ensure the highest standard of care today?
- 4What is your standard process for handling billing inquiries or financial statements to ensure that families have clear communication and quick resolution?
- 5In the event of a medical emergency, what is the specific protocol for notifying family members and coordinating with local healthcare providers?
- 6Since leadership responsiveness is a highlighted strength here, what is the best way for families to stay in touch with department heads regarding their loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“The staff at the Promenade has done an outstanding job of attempting to make these Covid 19 times as normal as possible for their residents. The staff knows my dad by name and helps him with kindness and generosity and professionalism.”
“My mother-in-law has lived at the Promenade for the past 10 years. The staff is wonderful--so caring. They treat the residents like family and are kind and compassionate.”
“My mother is happy here with all of the staff, and compared to all of the places my mother has been in the past few years, the promenade at chestnut ridge has been wonderful. Gail has been kind and responsive and has went above and beyond to make sure my mother is taken care of.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
4 violations from 5 inspections
Aug 27, 2025Complaint
Resident services
Oct 18, 2024Complaint
Resident services
Resident services
Apr 12, 2023OtherCleanReport
No deficiencies found during this inspection.
Dec 2, 2022Complaint
Resident services
Nov 15, 2022ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Chestnut Operating Company, LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
172 reviews from families & visitors
Official Website
Visit promenadesenior.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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