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Public Google reviewers rate this highly and often mention warm, family-like atmosphere. Schedule a visit to confirm the fit.
based on 171 Google reviews
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Public Google reviewers rate Promenade at Chestnut Ridge highly. Reviewers highlight: warm, family-like atmosphere, highly responsive and compassionate leadership. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Promenade at Chestnut Ridge is widely praised for its warm, family-like atmosphere and highly engaged leadership team. While many families report that their loved ones are thriving and well-cared for, there are serious, isolated reports of neglect and communication issues regarding financial matters and care standards during the COVID-19 pandemic.
Quality Themes
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Distribution · 163 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff at the Promenade has done an outstanding job of attempting to make these Covid 19 times as normal as possible for their residents. The staff knows my dad by name and helps him with kindness and generosity and professionalism.”
“My mother-in-law has lived at the Promenade for the past 10 years. The staff is wonderful--so caring. They treat the residents like family and are kind and compassionate.”
“My mother is happy here with all of the staff, and compared to all of the places my mother has been in the past few years, the promenade at chestnut ridge has been wonderful. Gail has been kind and responsive and has went above and beyond to make sure my mother is taken care of.”
Source: NY Dept. of Health
Key Findings
4 violations from 5 inspections
Resident services
Resident services
Resident services
No deficiencies are reported in this inspection record.
Resident services
No deficiencies are reported in this inspection record.
Chestnut Operating Company, LLC
for profit
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Google Reviews
171 reviews from families & visitors
Official Website
Visit promenadesenior.com
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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