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Assisted Living · Chestnut Ridge, NY
168 Red Schoolhouse Road, Chestnut Ridge, NY 10977
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 198 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviewers rate Promenade at Chestnut Ridge highly. Reviewers highlight: warm, family-like atmosphere, highly responsive and compassionate leadership. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Promenade at Chestnut Ridge is widely praised for its warm, family-like atmosphere and highly engaged leadership team. While many families report that their loved ones are thriving and well-cared for, there are serious, isolated reports of neglect and communication issues regarding financial matters and care standards during the COVID-19 pandemic.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
The vast majority of reviews highlight the staff as warm, professional, and deeply caring.
Leadership is praised for communication during admissions, but some families report difficulty getting responses on financial issues.
Most reviewers describe the facility as clean and well-maintained, though one negative review contradicts this.
Multiple reviewers specifically mention the food is delicious and the dining room experience is high quality.
Reviewers frequently praise the variety of activities, including music, bingo, and holiday celebrations.
There is limited specific feedback on medication management, with one negative allegation during the pandemic.
Families generally feel the care provided justifies the cost, though billing disputes have occurred.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 163 analyzed
Key Review Excerpts
“The staff at the Promenade has done an outstanding job of attempting to make these Covid 19 times as normal as possible for their residents. The staff knows my dad by name and helps him with kindness and generosity and professionalism.”
“My mother-in-law has lived at the Promenade for the past 10 years. The staff is wonderful--so caring. They treat the residents like family and are kind and compassionate.”
“My mother is happy here with all of the staff, and compared to all of the places my mother has been in the past few years, the promenade at chestnut ridge has been wonderful. Gail has been kind and responsive and has went above and beyond to make sure my mother is taken care of.”
Source: NY Dept. of Health
Key Findings
4 violations from 5 inspections
Resident services
Resident services
Resident services
No deficiencies are reported in this inspection record.
Resident services
No deficiencies are reported in this inspection record.
Chestnut Operating Company, LLC
for profit
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with NY Dept. of Health.
Google Maps
Photos, directions & neighborhood info
Google Reviews
171 reviews from families & visitors
Official Website
Visit promenadesenior.com
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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