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Nursing HomeMedicaid

Primrose Post-Acute

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

515 Centinela Ave., Inglewood, CA 9030269 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 73 Google reviews

5
4
3
2
1
Primrose Post-Acute Nursing Home in Inglewood, CA — Street View
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What this means for your family

This facility is highly regarded for its compassionate nursing and excellent physical therapy, making it a strong candidate for rehabilitation. However, families should be vigilant regarding the facility's aging infrastructure and ask specifically about protocols for nighttime noise and call-light responsiveness.

Google Reviews

Google Reviews

73 reviews on Google
Families generally praise the facility for its exceptionally kind, professional, and attentive nursing and administrative staff, particularly noting the compassion shown during transitions. However, there are serious allegations regarding medical neglect and dehydration in one critical review, alongside recurring complaints about an aging building and loud nighttime noise.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean8.0Activities5.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Compassionate and professional nursing staff
  • Effective physical therapy and rehab department
  • Attentive administrative and admissions team
  • Clean and well-maintained patient environments

Concerns

  • Aging facility and need for renovations (mentioned by 2 reviewers)
  • Nighttime noise and loud employees (mentioned by 2 reviewers)
  • Inconsistent responsiveness of CNA staff to call lights (mentioned by 2 reviewers)
  • Serious allegations of medical neglect and dehydration

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'22(5)'24(19)'26(7)

Distribution · 75 analyzed

5
54
4
12
3
1
2
0
1
8

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed some great feedback regarding the professionalism of your nursing staff; how do you ensure that level of care remains consistent during the overnight shifts?
  • 2With the physical therapy and rehab department being a highlight for many, could you tell me more about how the therapists work with residents to meet their mobility goals?
  • 3How does the team manage call lights and resident requests to ensure that everyone receives timely assistance, especially during busier times of the day?
  • 4What specific protocols are in place to ensure residents stay properly hydrated and receive consistent medical monitoring around the clock?
  • 5Could you tell me about any upcoming plans or improvements for the facility to keep the resident environments feeling fresh and updated?
  • 6What kind of daily activities or social programs do you have planned to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

Rosie's attention and compassion that she showed to him by was a Godsend! From day one she was very responsive to his needs, fears and concerns that it gave me and my family a great deal of comfort knowing that he had an advocate in our absence.

Long-term resident's family · 2025★★★★★

The absolute worst place to send an elderly person. ... My father almost died in their care. They fed him salt and denied him liquids. He was extremely dehydrated; had delirium and sky rocketing sodium that caused him to be in the ICU for weeks.

Family member of former patient · 2025☆☆☆☆

Primrose skilled nursing facility has a great physical therapy team. I really like the strengthening sessions to help prepare me for hip replacement surgery in the near future.

Rehab patient · 2024★★★★
Source: 73 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
42%
Registered nurses for medical care
Total Nursing
4.28hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
15.4%
CA
11.6%
Los angeles
11.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.5%
CA
13.7%
Los angeles
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.8%
Worse than Avg
Here
16.8%
US
14.4%
CA
10.4%
Los angeles
12.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
2penalties
Above state avg (15.4)
22 complaint-triggered
$16,801 in fines

Families have filed multiple complaints triggering investigations, with recurring issues in resident safety reporting, care assessments, and medication management. The facility shows a concerning pattern with three separate incidents requiring reporting of suspected abuse or neglect between October-December 2024. While all deficiencies are marked as corrected, the frequency of complaint-driven surveys and repeated problems in core care areas suggest ongoing quality concerns that families should investigate thoroughly during visits.

Feb 11, 2026Complaint
5
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 3, 2025Complaint
1
0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

May 23, 2025Routine
15
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

May 23, 2025Complaint
4
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Dec 11, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Nov 4, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

May 10, 2024

$16,801

Payment Denial

May 10, 2024

2-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Primrose Post-Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

279 facilities nationwide

Chain avg rating: 2.9/5 · Rank 157 of 260

Ownership & Management

Key personnel

Brinley, BrittanyContracted Managing EmployeeHyder, AndrewW-2 Managing EmployeeApt, FrederickOfficer / DirectorHancock, MarkOfficer / DirectorJergensen, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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