Primrose Post-Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 73 Google reviews

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What this means for your family
This facility is highly regarded for its compassionate nursing and excellent physical therapy, making it a strong candidate for rehabilitation. However, families should be vigilant regarding the facility's aging infrastructure and ask specifically about protocols for nighttime noise and call-light responsiveness.
Google Reviews
Google Reviews
73 reviews on Google“Families generally praise the facility for its exceptionally kind, professional, and attentive nursing and administrative staff, particularly noting the compassion shown during transitions. However, there are serious allegations regarding medical neglect and dehydration in one critical review, alongside recurring complaints about an aging building and loud nighttime noise.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective physical therapy and rehab department
- Attentive administrative and admissions team
- Clean and well-maintained patient environments
Concerns
- Aging facility and need for renovations (mentioned by 2 reviewers)
- Nighttime noise and loud employees (mentioned by 2 reviewers)
- Inconsistent responsiveness of CNA staff to call lights (mentioned by 2 reviewers)
- Serious allegations of medical neglect and dehydration
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some great feedback regarding the professionalism of your nursing staff; how do you ensure that level of care remains consistent during the overnight shifts?
- 2With the physical therapy and rehab department being a highlight for many, could you tell me more about how the therapists work with residents to meet their mobility goals?
- 3How does the team manage call lights and resident requests to ensure that everyone receives timely assistance, especially during busier times of the day?
- 4What specific protocols are in place to ensure residents stay properly hydrated and receive consistent medical monitoring around the clock?
- 5Could you tell me about any upcoming plans or improvements for the facility to keep the resident environments feeling fresh and updated?
- 6What kind of daily activities or social programs do you have planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Rosie's attention and compassion that she showed to him by was a Godsend! From day one she was very responsive to his needs, fears and concerns that it gave me and my family a great deal of comfort knowing that he had an advocate in our absence.”
“The absolute worst place to send an elderly person. ... My father almost died in their care. They fed him salt and denied him liquids. He was extremely dehydrated; had delirium and sky rocketing sodium that caused him to be in the ICU for weeks.”
“Primrose skilled nursing facility has a great physical therapy team. I really like the strengthening sessions to help prepare me for hip replacement surgery in the near future.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering investigations, with recurring issues in resident safety reporting, care assessments, and medication management. The facility shows a concerning pattern with three separate incidents requiring reporting of suspected abuse or neglect between October-December 2024. While all deficiencies are marked as corrected, the frequency of complaint-driven surveys and repeated problems in core care areas suggest ongoing quality concerns that families should investigate thoroughly during visits.
Feb 11, 2026Complaint5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 3, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
May 23, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 23, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 4, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
May 10, 2024
$16,801
Payment Denial
May 10, 2024
2-day denial
Ownership & Operations
Who Operates This Facility
Primrose Post-Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 157 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit primrosepostacute.com
Medicare data downloads
Original nursing home datasets
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