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Nursing HomeMedicaid

Century Villa, INC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

301 Centinela Ave, Inglewood, CA 9030299 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 15 Google reviews

5
4
3
2
1
Century Villa, INC Nursing Home in Inglewood, CA — Street View
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What this means for your family

The most recent report of physical mistreatment is a critical red flag that requires immediate investigation. If you choose this facility, you must verify staffing protocols and personally observe the care being provided to ensure resident safety.

Google Reviews

Google Reviews

15 reviews on Google
Families should exercise extreme caution due to a highly distressing report of physical mistreatment of a resident by staff. While some past reviews mention friendly nurses and a clean environment, recent feedback highlights severe concerns regarding staff conduct and poor communication from administration.

Quality Themes

Tap a score for details
FoodN/AStaff2.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Clean environment
  • Friendly nursing staff
  • Helpful assistance from specific staff members

Concerns

  • Physical mistreatment of residents by caregivers
  • Unprofessional and unhelpful administrative communication

Rating Trends

Tap a year to see what changed

234'12(1)'16(1)'18(5)'21(1)'23(1)

Distribution · 16 analyzed

5
8
4
1
3
1
2
0
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how clean the environment is here; what are your daily protocols for maintaining that standard of cleanliness?
  • 2Since we know how important it is to stay in the loop, what is your preferred method for keeping families updated on any changes in a resident's condition?
  • 3How does the nursing team approach resident care to ensure everyone feels safe, respected, and physically comfortable at all times?
  • 4Can you tell us more about the daily activities and social opportunities available to help residents stay engaged with one another?
  • 5In the event of a sudden medical emergency or a change in health status during the night, what is the immediate protocol for the nursing staff?
  • 6We've read that some staff members are particularly helpful and friendly; how do you foster that kind of positive culture among your caregiving team?

Personalized based on this facility's data


Key Review Excerpts

I just drove by this place and saw three caretakers slamming an elderly lady who is clearly handicapped back into her wheelchair.

Eyewitness to alleged resident mistreatment · 2023☆☆☆☆

Everytime I asked for assistance regarding my friend Liz and Patrona were very helpful.

Friend of a former resident · 2021★★★★★

Calling to get information. Simon is unhelpful. And he doesn’t listen. He cuts you off while you’re speaking on the phone.

Prospective family member · 2018☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
37%
Registered nurses for medical care
Total Nursing
4.38hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility37.2%
Worse than Avg
Here
37.2%
US
14.4%
CA
10.4%
Los angeles
12.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
19.5%
CA
13.7%
Los angeles
10.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
15.5%
CA
11.7%
Los angeles
11.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.6%
Mixed vs Avgs
Here
10.6%
US
19.4%
CA
10.7%
Los angeles
9.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility35.9%
Worse than Avg
Here
35.9%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.0%
Mixed vs Avgs
Here
81.0%
US
79.8%
CA
93.2%
Los angeles
92.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (15.4)
6 complaint-triggered
$18,538 in fines

This facility has recurring serious concerns including multiple reports of resident abuse or neglect, with families filing complaints that triggered 7 investigations. The most frequent problems involve resident protection from harm, care planning, and medication management. While all deficiencies show correction dates, the pattern of abuse-related complaints persisting from 2023 to 2025 raises significant safety concerns that families should carefully investigate before considering placement.

Apr 10, 2026Routine
12
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0914Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Aug 8, 2025Complaint
2
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jul 22, 2025Complaint
1
0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Feb 7, 2025Routine
18
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Nov 22, 2024Complaint
1
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 13, 2024Complaint
1
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Federal Penalties

Fine

Jul 22, 2025

$18,538

Ownership & Operations

Who Operates This Facility

Owner / Operator

Century Villa, INC

Organization Type

for profit

Chain Affiliation

Chain Name

Rollins-Nelson Healthcare Management

Chain Size

10 facilities nationwide

Chain avg rating: 2.1/5 · Rank 5 of 10

Ownership & Management

Owners

Century Villa Property, LLC

Owner · Organization

100%

Century Villa INC

Owner · Organization

Nelson, William

Owner

Rollins, Vicki

Owner

Key personnel

Nelson, William5% or Greater Security InterestRollins, Vicki5% or Greater Security InterestMontecillo, LuzvimindaContracted Managing EmployeeCrouch, JamieW-2 Managing EmployeeSiregar, ChristopherW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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