Prestige Way #1 (cedar Cottage)
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 54 Google reviews
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What this means for your family
This facility is highly regarded for its warm, family-like atmosphere and excellent cleanliness. However, because there have been isolated reports of communication breakdowns and medication errors, families should verify the specific protocols for shift handovers and medication administration during their tour.
Google Reviews
Google Reviews
54 reviews on Google“Families considering Prestige Way can expect a highly compassionate environment where staff members, particularly leadership, are frequently praised for their kindness and attentiveness. While the majority of reviewers highlight exceptional care and a clean, social atmosphere, one reviewer raised critical concerns regarding medication management and communication during a crisis.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Clean and well-maintained facility
- Engaging social activities and events
- Strong and welcoming leadership
Concerns
- Communication lapses regarding resident incidents (mentioned by 2 reviewers)
- Medication management and basic care neglect
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the leadership here; how does the management team stay involved with the residents' daily well-being?
- 2Since the facility is so well-maintained, could you tell us more about how the staff ensures the common areas stay clean and comfortable for everyone?
- 3What kind of social activities or special events do you have planned to help residents stay engaged and connected with each other?
- 4Can you walk us through your specific process for tracking and administering daily medications to ensure nothing is ever missed?
- 5How does the care team communicate with families if there is a change in a resident's health or if a minor incident occurs during a shift?
- 6In the event of a medical emergency after hours, what is the protocol for contacting both medical professionals and our family?
Personalized based on this facility's data
Key Review Excerpts
“I moved my grandma there after four placements in just 2.5 months, and it was the best decision we could have made.”
“The staff and caregivers are patient, kind, and knowledgeable. Both Carrie and Shelly have taken so much time explaining things to me, answering questions, and following through on requests.”
“My person has been in memory care for over a year! Staff is friendly and helpful they work hard to meet requirements! Special events are celebrated!”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified issues regarding the proper documentation of resident funds and physical facility maintenance (laundry room door specifications). Previous investigations also addressed concerns regarding resident discharge notification procedures and resident care.
Apr 25, 2025Routine
No completed Resident Funds Part II forms, documenting AFC payments, were contained within the files for Resident A, Resident B, and Resident C; no authorization to use a substitute form was available.
The facility is equipped with a gas dryer on the same level as residents, and the laundry room door was not made of 1 ¾-inch solid core wood or equivalent.
Jun 30, 2023Complaint
Allegations that Resident A was not provided water and was being left alone at the facility (Investigation notes indicate the facility provided care/fluids, but the allegation was investigated).
Apr 27, 2023RoutineCleanReport
No deficiencies found during this inspection.
Mar 20, 2023Complaint
Allegation that the facility did not issue a written discharge notice to Resident A or his guardian but did not allow him to return to the facility after discharge from rehabilitation.
Ownership & Operations
Who Operates This Facility
Mcap Holt Opco, LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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