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Nursing HomeMedicaid

Prescott Valley Nursing & Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3380 North Windsong Drive, Prescott Valley, AZ 8631458 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 20 Google reviews

5
4
3
2
1

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What this means for your family

While some families report successful rehab stays, the recent, highly concerning reports regarding medical safety and hygiene cannot be ignored. We strongly advise families to conduct an unannounced visit and specifically ask the administration how they ensure sterile medical procedures and consistent communication with family members.

Google Reviews

Google Reviews

20 reviews analyzed
Prescott Valley Nursing & Rehabilitation receives highly polarized feedback, with some families praising the dedicated rehab staff and cleanliness, while others report severe lapses in medical safety, hygiene, and communication. Critical concerns include reports of unsterile medical equipment, poor facility maintenance, and difficulty in coordinating discharge medications. Families should be aware that experiences appear inconsistent, ranging from excellent recovery stays to distressing reports of neglect.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean5.0Activities8.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Dedicated and professional rehab therapy team
  • Clean and well-maintained facility environment
  • Friendly and upbeat nursing staff
  • Good quality food options

Concerns

  • Poor communication and lack of responsiveness to family inquiries (mentioned by 2 reviewers)
  • Unsanitary conditions including urine odors and dirty floors (mentioned by 2 reviewers)
  • Inadequate medication management and discharge planning (mentioned by 2 reviewers)
  • Physical facility in need of repairs and updates (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)3.41.0'20(2)1.03.0'22(4)4.55.0'24(4)1.0'25(4)

Distribution

5
10
4
1
3
0
2
0
1
9

How They Respond to Reviews

5%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent focus on facility maintenance, could you walk us through your current schedule for deep cleaning and room repairs?
  • 2How do you ensure consistent, proactive communication with families regarding a loved one's health status and care plan updates?
  • 3With the rehab team being a noted strength here, how do they coordinate with the nursing staff to ensure a smooth transition from therapy sessions back to daily living?
  • 4Could you explain your current process for medication administration and how you track and verify that dosages are managed accurately for each resident?
  • 5What specific protocols are in place to handle medical emergencies or sudden changes in a resident's condition during overnight shifts?
  • 6What opportunities are available for residents to socialize and participate in daily activities, and how do you encourage those who might be hesitant to join in?

Personalized based on this facility's data


Key Review Excerpts

The nurse poked a hole in my vancomyocin antibiotic bag and didn't tell me and just put a black paperclip on it to stop the leak. She was going to put that in my picc line.

Rehab patient · 2025☆☆☆☆

The facility itself was as homey and welcoming as can be. The staff was amazing in spite of having staffing issues which has nothing to do with their particular facility.

Rehab patient · 2023★★★★

I run a mobile xray business in Yavapai County. I work in every facility for elderly care every day, and this facility in particular is one of the cleanest and most effectively ran that I know of.

Professional visitor · 2024★★★★★
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.69hrs
92%
Registered nurses for medical care
Total Nursing
4.35hrs
OK
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
65%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.1%
Better than Avg
Here
8.1%
US
15.3%
AZ
13.5%
Yavapai
18.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.4%
Worse than Avg
Here
17.4%
US
15.4%
AZ
11.2%
Yavapai
7.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
AZ
97.0%
Yavapai
91.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.9%
Better than Avg
Here
7.9%
US
14.4%
AZ
10.6%
Yavapai
16.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
5.3%
AZ
5.2%
Yavapai
9.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.0%
Mixed vs Avgs
Here
5.0%
US
12.1%
AZ
4.0%
Yavapai
3.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
AZ
91.3%
Yavapai
67.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.4%
Better than Avg
Here
89.4%
US
79.7%
AZ
87.3%
Yavapai
70.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
AZ
1.1%
Yavapai
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (7.6)
6 complaint-triggered
$8,278 in fines

Families have filed reports against this facility across multiple years, with complaints involving resident safety hazards and abuse/neglect protections as recently as 2025. The facility shows recurring deficiencies in care planning, medication management, and safety oversight spanning 2021-2025. While all issues are marked as corrected, the pattern of repeated problems in critical care areas and ongoing complaint-triggered investigations raises concerns about sustained quality improvement.

Aug 19, 2025Complaint
3
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jul 11, 2025Complaint
2
0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 25, 2025Complaint
1
0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Nov 10, 2023Routine
7
0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0656ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0211MinorCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222MinorCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Sep 9, 2022Routine
15
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761MinorCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0921MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0602Minor

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0608MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625MinorCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756MinorCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0886MinorCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

Apr 2, 2021Routine
15
0325ModerateCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0521ModerateCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0351MinorCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552MinorCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0637MinorCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676MinorCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812MinorCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Federal Penalties

Fine

Jul 11, 2025

$8,278

Ownership & Operations

Who Operates This Facility

Owner / Operator

Prescott Valley Nursing & Rehabilitation

Organization Type

nonprofit

Chain Affiliation

Chain Name

Opco Skilled Management

Chain Size

52 facilities nationwide

Chain avg rating: 2.4/5 · Rank 21 of 52

Ownership & Management

Owners

Az Healthcare LLC

Owner · Organization

100%

Amethyst Az Trust

Owner (parent company) · Organization

33%

Indigo Az Trust

Owner (parent company) · Organization

61%

First Sweetzer Holdings LLC

Owner (parent company) · Organization

Hatteras Investments, LLC

Owner (parent company) · Organization

Sasem Investments LLC

Owner (parent company) · Organization

Garetz, David

Owner (parent company)

Kaplan, Esther

Owner (parent company)

Kaplan, Mosha

Owner (parent company)

Gurwitz, Solomon

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Mindle, Adam

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Sternshein, Jennifer

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Unger, Jeffrey

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Zimmerman, Caroline

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Garetz, DavidOfficer / DirectorGaretz, DavidManagerGarland, ThomasManagerGuthmiller, TrevorManager3380 N Windsong Drive Az LLCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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