Prescott Valley Nursing & Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 20 Google reviews
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What this means for your family
While some families report successful rehab stays, the recent, highly concerning reports regarding medical safety and hygiene cannot be ignored. We strongly advise families to conduct an unannounced visit and specifically ask the administration how they ensure sterile medical procedures and consistent communication with family members.
Google Reviews
Google Reviews
20 reviews analyzed“Prescott Valley Nursing & Rehabilitation receives highly polarized feedback, with some families praising the dedicated rehab staff and cleanliness, while others report severe lapses in medical safety, hygiene, and communication. Critical concerns include reports of unsterile medical equipment, poor facility maintenance, and difficulty in coordinating discharge medications. Families should be aware that experiences appear inconsistent, ranging from excellent recovery stays to distressing reports of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional rehab therapy team
- Clean and well-maintained facility environment
- Friendly and upbeat nursing staff
- Good quality food options
Concerns
- Poor communication and lack of responsiveness to family inquiries (mentioned by 2 reviewers)
- Unsanitary conditions including urine odors and dirty floors (mentioned by 2 reviewers)
- Inadequate medication management and discharge planning (mentioned by 2 reviewers)
- Physical facility in need of repairs and updates (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk us through your current schedule for deep cleaning and room repairs?
- 2How do you ensure consistent, proactive communication with families regarding a loved one's health status and care plan updates?
- 3With the rehab team being a noted strength here, how do they coordinate with the nursing staff to ensure a smooth transition from therapy sessions back to daily living?
- 4Could you explain your current process for medication administration and how you track and verify that dosages are managed accurately for each resident?
- 5What specific protocols are in place to handle medical emergencies or sudden changes in a resident's condition during overnight shifts?
- 6What opportunities are available for residents to socialize and participate in daily activities, and how do you encourage those who might be hesitant to join in?
Personalized based on this facility's data
Key Review Excerpts
“The nurse poked a hole in my vancomyocin antibiotic bag and didn't tell me and just put a black paperclip on it to stop the leak. She was going to put that in my picc line.”
“The facility itself was as homey and welcoming as can be. The staff was amazing in spite of having staffing issues which has nothing to do with their particular facility.”
“I run a mobile xray business in Yavapai County. I work in every facility for elderly care every day, and this facility in particular is one of the cleanest and most effectively ran that I know of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who lost too much weight
Residents with depression symptoms
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports against this facility across multiple years, with complaints involving resident safety hazards and abuse/neglect protections as recently as 2025. The facility shows recurring deficiencies in care planning, medication management, and safety oversight spanning 2021-2025. While all issues are marked as corrected, the pattern of repeated problems in critical care areas and ongoing complaint-triggered investigations raises concerns about sustained quality improvement.
Aug 19, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 11, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 25, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nov 10, 2023Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Sep 9, 2022Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Apr 2, 2021Routine15
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Federal Penalties
Fine
Jul 11, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Prescott Valley Nursing & Rehabilitation
nonprofit
Chain Affiliation
Opco Skilled Management
52 facilities nationwide
Chain avg rating: 2.4/5 · Rank 21 of 52
Ownership & Management
Owners
Az Healthcare LLC
Owner · Organization
Amethyst Az Trust
Owner (parent company) · Organization
Indigo Az Trust
Owner (parent company) · Organization
First Sweetzer Holdings LLC
Owner (parent company) · Organization
Hatteras Investments, LLC
Owner (parent company) · Organization
Sasem Investments LLC
Owner (parent company) · Organization
Garetz, David
Owner (parent company)
Kaplan, Esther
Owner (parent company)
Kaplan, Mosha
Owner (parent company)
Gurwitz, Solomon
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mindle, Adam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sternshein, Jennifer
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Unger, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Zimmerman, Caroline
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
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