Prescott Nursing and Rehab Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 7)
- High staff turnover (54%)
- High RN turnover (60%)
Below average in WI · Meets national RN staffing standard · Below chain average · $30,654 in fines
What this means for your family
While some families report positive experiences with therapy and end-of-life care, there are serious, recurring allegations regarding hygiene standards and unprofessional administrative conduct. We strongly recommend that you visit during off-hours to observe staff response times and ask direct questions about how the facility manages patient hygiene and staff training for dementia care.
Google Reviews
Google Reviews
26 reviews on Google“Prescott Nursing and Rehab Community receives highly polarized feedback, with some families praising the staff's dedication and therapy services while others report severe neglect and unprofessional management. Recurring criticisms focus on poor hygiene standards, long response times for basic needs, and a toxic administrative environment that negatively impacts patient care. Prospective families should be aware of significant concerns regarding staff conduct and facility oversight.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Effective rehabilitation therapy
- Engaging community activities
- Homelike environment
Concerns
- Poor hygiene and neglect (e.g., infrequent showers, bed sores) (mentioned by 2 reviewers)
- Unprofessional administrative leadership and staff conduct (mentioned by 3 reviewers)
- Slow response times to patient call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, could you walk me through the specific protocols in place to ensure consistent skin integrity and hygiene for residents who require assistance?
- 2I noticed the community offers a variety of activities; how do you ensure that these programs are inclusive and engaging for residents with varying levels of mobility or cognitive needs?
- 3Could you explain the current system for monitoring and responding to call lights, and how you ensure that residents receive timely assistance during peak hours?
- 4I see that the facility has a 4-star staffing rating; how does your leadership team foster a supportive environment to ensure that staff remain professional and responsive to resident needs?
- 5What is your process for keeping families updated on their loved one's care plan, and how do you handle concerns or feedback when they arise?
- 6How does your team coordinate with external medical providers to ensure seamless emergency care and follow-up for residents?
Personalized based on this facility's data
Key Review Excerpts
“It’s very disheartening to hear that their patients have not been showered every 3-4 days it’s like 11 days.Getting bed sores after being there a month. Waiting hours with light on to use the restroom.”
“Absolutely God awful place!!! First my dad has dementia and the director carried on an argument with him over something that just isn't clicking for my dad.”
“My sister was there in respite care. I talked with the nurse Chris several times and my request were fulfilled. Very caring and help my sister through her final journey.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring safety and care issues, with families filing complaints about privacy violations and inadequate treatment. The most persistent problems involve fire safety and building maintenance, care planning and treatment delivery, and medication management, appearing across all three surveys. While the facility corrects deficiencies when cited, the pattern of repeated violations in critical areas like safety systems and resident care suggests ongoing operational challenges that warrant careful consideration during visits.
Apr 7, 2025Routine22
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Feb 14, 2024Routine14
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Feb 14, 2024Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 15, 2022Routine14
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Apr 7, 2025
$30,654
Ownership & Operations
Who Operates This Facility
Prescott Nursing and Rehab Community
for profit
Chain Affiliation
Atrium Centers
26 facilities nationwide
Chain avg rating: 3.1/5 · Rank 21 of 26
Ownership & Management
Owners
Bailey, Essel
Owner
Finney, Donald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit atriumlivingcenters.com
Medicare data downloads
Original nursing home datasets
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