Regina Senior Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 62 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (15 vs median 6.5)
- High RN turnover (67%)
Below average in MN · Meets national RN staffing standard · Below chain average · $15,919 in fines
What this means for your family
While many families report excellent experiences with the activities and general nursing care, there is a consistent pattern of severe understaffing in the Transitional Care and Memory Care units. Before committing, we strongly advise you to visit during off-hours (evenings/weekends) to observe staffing levels and ask management specifically how they ensure timely response to call lights and medication schedules.
Google Reviews
Google Reviews
62 reviews on Google“Regina Senior Living receives high praise for its compassionate nursing staff, engaging activities, and clean, well-maintained facilities. However, families should be aware of serious, recurring reports regarding severe understaffing in the Transitional Care Unit (TCU) and memory care, which have led to concerns about delayed response times, medication management errors, and neglect.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Engaging activity programs and events
- Clean and well-maintained facility
- Helpful and transparent administrative/admissions team
Concerns
- Severe understaffing leading to delayed call light response (mentioned by 4 reviewers)
- Medication management errors and delays (mentioned by 2 reviewers)
- Neglect and poor hygiene standards in the TCU/Memory Care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active calendar; could you walk me through what a typical day looks like for a resident in the memory care unit?
- 2With the current staffing levels, what is your protocol for ensuring that call lights are answered promptly, especially during shift changes?
- 3Given that medication management is a priority for us, could you explain the specific system you have in place to prevent errors or delays in dispensing?
- 4I see that you are quite engaged with your online community; how do you use family feedback to improve the quality of care in areas like hygiene and daily assistance?
- 5Since the facility has had some recent health inspection findings, what specific steps is the leadership team taking to address those areas and improve your overall CMS rating?
- 6How does your nursing team coordinate with outside physicians to ensure that medical needs are handled quickly and accurately?
Personalized based on this facility's data
Key Review Excerpts
“The care, love and dignity my mother received at Benedictine was unbelievable. The staff was gentle and kind even though she had difficulties communicating.”
“The TCU is seriously understaffed and was not equipped to care for my daughter who required a feeding tube, wound care and extensive physical therapy. Call lights go unanswered for an hour most times.”
“The staff gently and competently cared for all her needs. As family members, we felt very welcome. I recommend Benedictine to anyone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Regina Senior Living shows ongoing concerns with families filing multiple complaint reports, leading to 9 complaint-triggered deficiencies across surveys. Issues persist in resident care and treatment, infection control, and building safety systems, with problems recurring across multiple inspections despite reported corrections. All deficiencies show correction dates, but the pattern of repeated violations in core care areas suggests implementation challenges that warrant careful evaluation during visits.
Feb 26, 2026Routine10
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jul 15, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Mar 20, 2025Routine14
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Mar 20, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 25, 2024Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Oct 6, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Aug 22, 2023
$15,919
Ownership & Operations
Who Operates This Facility
Regina Senior Living
nonprofit
Chain Affiliation
Benedictine Health System
23 facilities nationwide
Chain avg rating: 2.9/5 · Rank 16 of 22
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit benedictineliving.org
Medicare data downloads
Original nursing home datasets
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