See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Regina Senior Living

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1175 Nininger Road, Hastings, MN 5503357 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 62 Google reviews

5
4
3
2
1
Regina Senior Living Nursing Home in Hastings, MN — Street View
Street View

Watch Regina Senior Living

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (15 vs median 6.5)
  • High RN turnover (67%)

Below average in MN · Meets national RN staffing standard · Below chain average · $15,919 in fines

Source: Medicare data

What this means for your family

While many families report excellent experiences with the activities and general nursing care, there is a consistent pattern of severe understaffing in the Transitional Care and Memory Care units. Before committing, we strongly advise you to visit during off-hours (evenings/weekends) to observe staffing levels and ask management specifically how they ensure timely response to call lights and medication schedules.

Google Reviews

Google Reviews

62 reviews on Google
Regina Senior Living receives high praise for its compassionate nursing staff, engaging activities, and clean, well-maintained facilities. However, families should be aware of serious, recurring reports regarding severe understaffing in the Transitional Care Unit (TCU) and memory care, which have led to concerns about delayed response times, medication management errors, and neglect.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0Activities10.0Meds3.0Memory4.0Comms7.0ValueN/A

Strengths

  • Warm, attentive nursing and care staff
  • Engaging activity programs and events
  • Clean and well-maintained facility
  • Helpful and transparent administrative/admissions team

Concerns

  • Severe understaffing leading to delayed call light response (mentioned by 4 reviewers)
  • Medication management errors and delays (mentioned by 2 reviewers)
  • Neglect and poor hygiene standards in the TCU/Memory Care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.3'18(3)5.03.6'20(15)3.03.0'22(2)4.74.8'25(28)1.0'26(1)

Distribution · 65 analyzed

5
46
4
7
3
3
2
0
1
9

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has a very active calendar; could you walk me through what a typical day looks like for a resident in the memory care unit?
  • 2With the current staffing levels, what is your protocol for ensuring that call lights are answered promptly, especially during shift changes?
  • 3Given that medication management is a priority for us, could you explain the specific system you have in place to prevent errors or delays in dispensing?
  • 4I see that you are quite engaged with your online community; how do you use family feedback to improve the quality of care in areas like hygiene and daily assistance?
  • 5Since the facility has had some recent health inspection findings, what specific steps is the leadership team taking to address those areas and improve your overall CMS rating?
  • 6How does your nursing team coordinate with outside physicians to ensure that medical needs are handled quickly and accurately?

Personalized based on this facility's data


Key Review Excerpts

The care, love and dignity my mother received at Benedictine was unbelievable. The staff was gentle and kind even though she had difficulties communicating.

Long-term resident's family · 2024★★★★★

The TCU is seriously understaffed and was not equipped to care for my daughter who required a feeding tube, wound care and extensive physical therapy. Call lights go unanswered for an hour most times.

Rehab patient's family · 2022☆☆☆☆

The staff gently and competently cared for all her needs. As family members, we felt very welcome. I recommend Benedictine to anyone.

Long-term resident's family · 2024★★★★★
Source: 62 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
3.42hrs
83%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility45.3%
Worse than Avg
Here
45.3%
US
15.3%
MN
21.4%
Dakota
20.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
14.4%
MN
18.6%
Dakota
17.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
19.5%
MN
12.5%
Dakota
12.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MN
4.3%
Dakota
3.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.4%
MN
17.0%
Dakota
14.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MN
97.3%
Dakota
93.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
79.7%
MN
82.7%
Dakota
74.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
81.8%
MN
88.3%
Dakota
77.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Mixed vs Avgs
Here
1.6%
US
1.6%
MN
1.8%
Dakota
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (8.0)
9 complaint-triggered
$15,919 in fines

Regina Senior Living shows ongoing concerns with families filing multiple complaint reports, leading to 9 complaint-triggered deficiencies across surveys. Issues persist in resident care and treatment, infection control, and building safety systems, with problems recurring across multiple inspections despite reported corrections. All deficiencies show correction dates, but the pattern of repeated violations in core care areas suggests implementation challenges that warrant careful evaluation during visits.

Feb 26, 2026Routine
10
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Jul 15, 2025Complaint
4
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

Mar 20, 2025Routine
14
0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Mar 20, 2025Complaint
1
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jan 25, 2024Routine
12
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0741Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Oct 6, 2023Complaint
3
0686Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Aug 22, 2023

$15,919

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regina Senior Living

Organization Type

nonprofit

Chain Affiliation

Chain Name

Benedictine Health System

Chain Size

23 facilities nationwide

Chain avg rating: 2.9/5 · Rank 16 of 22

Ownership & Management

Key personnel

Sturm, BrianaContracted Managing EmployeeBruhn, JenniferOfficer / DirectorConzemius, NicholasOfficer / DirectorEstenson, BernedetteOfficer / DirectorJurgens, TonyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call