Premier Rehab and Healthcare at Berlin
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 41 Google reviews

Watch Premier Rehab and Healthcare at Berlin
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While recent reviews highlight successful rehabilitation outcomes and a dedicated therapy team, the facility experiences significant inconsistency in basic care and responsiveness. We strongly recommend that you visit in person, observe staff-to-resident interactions, and ask specifically about how the facility ensures call lights are answered and basic needs like feeding and oxygen are met during all shifts.
Google Reviews
Google Reviews
41 reviews on Google“Premier Rehab and Healthcare at Berlin receives highly polarized reviews, with some families praising recent management improvements and dedicated nursing staff, while others report severe neglect and safety concerns. Critical issues include reports of poor communication, inadequate assistance with basic needs like feeding and oxygen, and concerns regarding facility cleanliness. Prospective families should be aware that experiences vary significantly, with some noting positive rehab outcomes and others describing distressing lapses in care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and kind nursing/therapy staff
- Positive changes under new management
- Effective rehabilitation and physical therapy programs
- Welcoming and clean environment reported by some visitors
Concerns
- Inadequate staffing levels and slow response times (mentioned by 4 reviewers)
- Poor quality or unappealing food (mentioned by 3 reviewers)
- Lack of communication and difficulty reaching management (mentioned by 3 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed there have been some recent changes in leadership; how has this shift impacted the daily communication process for families trying to reach management?
- 2Given the importance of nutrition for recovery, could you walk me through how the kitchen team handles meal preferences and ensures the food quality meets resident needs?
- 3With the facility currently managing 115 residents, what specific steps are you taking to ensure that call lights are answered promptly and that staff are readily available when needed?
- 4I see that you have been active in responding to feedback online; how do you use that family input to make tangible improvements to the facility's environment and cleanliness?
- 5Since rehabilitation is a core strength here, how do the therapy and nursing teams coordinate to ensure a resident's medication schedule doesn't interfere with their progress in physical therapy?
- 6What does a typical afternoon look like for residents who are not currently in therapy sessions, and how do you encourage social engagement among them?
Personalized based on this facility's data
Key Review Excerpts
“The doctor and nurses gave me very good care. My physical therapists and occupational therapists were great. They challenged me everyday and encouraged me to do my daily exercises.”
“The staff spoke kindly to the residents and were willing to assist with whatever they were in need of. The residents talked to the staff like they were interacting with friends.”
“She was unable to feed herself and staff just placed food on tray and leave the room. They have a wire going to a switch to turn on call light and always found the wire on the floor so she couldn't call for help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families frequently filing complaints that triggered nearly half of the 91 deficiencies found across recent inspections. The most recurring problems involve medication management, nursing staffing levels, and resident safety issues like pressure ulcer care. While the facility has provided correction dates for most violations, the high volume of family complaints about fundamental care issues like medication errors, inadequate staffing, and safety hazards suggests ongoing quality concerns that families should carefully investigate before choosing this facility.
Feb 4, 2026Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Aug 6, 2025Routine5
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 6, 2025Routine20
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 6, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Federal Penalties
Fine
May 8, 2025
$80,698
Fine
Aug 19, 2024
$77,857
Fine
Feb 1, 2024
$149,292
Ownership & Operations
Who Operates This Facility
Premier Rehab and Healthcare at Berlin
for profit
Chain Affiliation
Stellar Health Group
7 facilities nationwide
Ownership & Management
Owners
Berlin Member LLC
Owner · Organization
Erlichman, Ariel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.