Premier Assisted Living LLC
Families consistently rate this highly — reviewers highlight responsive and accessible management. Schedule a visit to confirm the fit.
based on 15 Google reviews
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What this means for your family
This facility is highly regarded for its personalized care and the accessibility of its management team. However, because of a very serious allegation regarding staff conduct in a recent review, families should prioritize an in-person visit and ask specific questions about staff training and supervision protocols.
Google Reviews
Google Reviews
15 reviews analyzed“Families generally praise Bella Vita for its warm, family-like atmosphere and the responsiveness of the management and nursing staff. While many long-term residents benefit from the attentive care and modern facilities, one highly critical review raised severe allegations regarding staff conduct and management communication.”
Quality Themes
Strengths
- Responsive and accessible management
- Attentive and caring nursing staff
- Clean and modern facility layout
- Personalized, family-oriented environment
Concerns
- Allegations of serious staff misconduct and physical altercations
- Inconsistency in management presence and communication
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It’s great to see how much care you put into responding to families online; how do you ensure that same level of communication stays consistent between the management and our family?
- 2The facility looks incredibly clean and modern; how often are the common areas and resident rooms deep-cleaned?
- 3We’ve heard wonderful things about how attentive the nursing staff is; could you tell us more about how the nurses monitor residents during the night shifts?
- 4What specific protocols are in place to ensure a safe and peaceful environment for all residents at all times?
- 5How do you tailor daily activities and social outings to match the specific hobbies and interests of each resident?
- 6In the event of a sudden medical emergency, what is the immediate process for contacting both the medical team and our family?
Personalized based on this facility's data
Key Review Excerpts
“The owner, Laura, and house manager, Jamie, are easy to get in and always responsive, friendly and very accommodating.”
“The ten-bed facility is well maintained with ample room for conversations, games and television viewing in the common area.”
“The managing nurse, Jamie, is quick to respond to my texts and emails, and I have confidence in her medical assessments and recommendations.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Dec 5, 2023Complaint
The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00176830 conducted on December 5, 2023:
Based on record review, observation, and interview, the manager failed to ensure a medication was administered in compliance with a medication order, for one of two residents reviewed. The deficient practice posed a risk if the resident experienced a change in condition due to improper administration of medication. Findings include: 1. Review of R2's medical record revealed a current written service plan dated June 16, 2023. This service plan indicated R2 received medication administration. 2. Review of R2's medical record revealed a signed medication order dated September 18, 2023. This medication order stated "Gabapentin 100mg 2 tabs po three times daily". 3. Review of R2's medical record revealed a December 2023 medication administration record (MAR). This MAR stated "Gabapentin 300mg 1 tab PO TID" and indicated one tab was administered at 8am, 2pm, and 8pm December 1st - present. 4. During an observation of R2's medications, Gabapentin 300mg was observed and one tab was observed prefilled in R2's medication organizer three times a day. 5. In an interview, E1 reported the medication was administered per the medication organizer and acknowledged R2's medication was not administered in compliance with the available medication order.
Based on observation and interview, the manager failed to ensure toxic materials stored by the facility were stored in a locked area and inaccessible to residents. The deficient practice posed a risk to the physical health and safety of a resident. Findings include: 1. During an environmental inspection of the facility with E1, the Compliance Officer observed Fabuloso, Kroger bleach, and Bona multi surface floor cleaner unlocked in a cabinet in the kitchen sink. This cabinet had a locking device, however the device was not locked. 2. During an observation, the caregivers were not accessing the toxic materials at the time of arrival. 3. In an interview, E1 acknowledged toxic materials were stored unlocked.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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