Preferred Care at Wall
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 647 Google reviews
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What this means for your family
Choosing Preferred Care at Wall means your loved one is in a facility that ranks well on Medicare quality measures. Families frequently praise: clean and well-maintained facility and exceptional physical therapy and rehab team. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
647 reviews on Google“Most families report a high level of satisfaction, specifically praising the professionalism of the therapy team and the cleanliness of the facility. While many reviewers highlight compassionate nursing and attentive staff, some families have raised serious concerns regarding inconsistent communication, food quality, and discrepancies between promised care plans and actual placement.”
Quality Themes
Strengths
- Clean and well-maintained facility
- Exceptional physical therapy and rehab team
- Compassionate and attentive nursing staff
- Welcoming and professional administrative staff
Concerns
- Inconsistency between touring promises and actual resident placement/care (mentioned by 2 reviewers)
- Inconsistent food quality and service (mentioned by 2 reviewers)
- Lack of communication from doctors or management regarding care plans (mentioned by 2 reviewers)
- Limited physical therapy availability on weekends (mentioned by 2 reviewers)
Rating Trends
Distribution · 215 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management team values feedback through their responses to reviews; how do you typically involve families in discussions regarding care plan updates?
- 2Since the physical therapy team is so highly regarded here, how is therapy scheduled on the weekends to ensure consistent progress?
- 3What is the process for ensuring that the high standards of cleanliness and maintenance seen in the facility are maintained in the residents' private rooms?
- 4How does the dining team work to ensure consistent food quality and service for every meal throughout the day?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with the attending physician?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is fabulous they go out of their way to help and make me work my hardest in the nicest way. I am really happy here”
“My family had a truly wonderful experience with the team at Preferred Care at Wall while my mom was in the rehab unit for three months. From the moment she arrived, it was clear that the staff genuinely cared about her comfort, dignity, and recovery.”
“Amazing subacute rehab, my father was here for about 5 weeks and they totally got him back up on his feet. The facility was clean and homey, and the staff was amazing very friendly and supportive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring safety and care concerns, with families filing at least one complaint that led to findings about improper physical restraint use. The most frequent problems involve fire safety systems, emergency lighting and exits, and food service standards. While all deficiencies have correction dates, several safety issues persist across multiple surveys, suggesting ongoing maintenance challenges that families should discuss during visits.
Jun 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Feb 25, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 24, 2023Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install proper backup exit lighting.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 9, 2021Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Preferred Care at Wall
for profit
Chain Affiliation
Preferred Care
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 1 of 13 (Best)
Ownership & Management
Owners
Preferred Care Holdings,llc
Owner · Organization
Green, Dov
Owner
Mermelstein, Boruch
Owner
Schnell, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
647 reviews from families & visitors
Official Website
Visit pcwall.com
Medicare data downloads
Original nursing home datasets
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