Preferred Care at Mercer
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 311 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and engaging activity programs, making it a strong option for short-term rehabilitation. However, families should be aware of consistent reports regarding poor responsiveness during night shifts and inconsistent hygiene standards. We strongly recommend visiting during off-hours and speaking directly with the nursing supervisor about how they handle call-bell response times and patient hygiene.
Google Reviews
Google Reviews
311 reviews on Google“Preferred Care at Mercer receives high praise for its rehabilitation therapy and activity programs, with many patients reporting successful recovery and positive interactions with staff. However, a recurring pattern of negative feedback highlights significant concerns regarding nursing responsiveness, hygiene standards, and unprofessional behavior during night shifts. While many families and patients describe a warm, family-like environment, others report serious lapses in basic care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Engaging and consistent activity programs
- Warm, welcoming front desk and administrative staff
- Strong recovery outcomes for short-term rehab patients
Concerns
- Slow or non-existent response to call bells and hygiene needs, particularly at night (mentioned by 5 reviewers)
- Poor food quality and unappealing dining experience (mentioned by 4 reviewers)
- Unprofessional staff behavior (yelling, cell phone use, lack of empathy) (mentioned by 3 reviewers)
- Inadequate cleanliness and lingering odors in patient areas (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 168 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's 2-star CMS staffing rating, how do you ensure consistent coverage and timely assistance for residents, especially when responding to call bells during the evening and overnight shifts?
- 2I noticed that physical and occupational therapy are highly regarded here; how do you integrate these recovery programs into a resident's daily routine to ensure they stay active and engaged?
- 3We understand that dining is a central part of daily life; what steps are being taken to improve the variety and quality of the meals served to residents?
- 4How does your leadership team monitor and maintain high standards for room cleanliness and odor control throughout the facility on a daily basis?
- 5I see that you are very active in responding to online feedback; how do you use that input from families to address concerns regarding staff professionalism and empathy?
- 6What is your protocol for handling urgent medical needs or emergencies, and how do you keep family members informed during those critical moments?
Personalized based on this facility's data
Key Review Excerpts
“The entertainment was fantastic it makes the stay here so much easier. The things that Toinette thinks of is amazing. My kids often called me but I told them I was partying with activities.”
“My mother repeatedly complains that staff do not respond to her request to be changed and allow her to stay wet for hours. My sister and I have called numerous times and spoke to administration but the problem persist.”
“The nursing aides were lazy, often neglecting to provide the most basic care. Patients, including my mother, were left sitting in wheelchairs all day without adequate assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to findings of serious medication management errors and pressure ulcer care issues, with one recent wound care deficiency still lacking a correction plan. The facility shows recurring problems with infection control, care planning, and fire safety systems across multiple surveys. While most deficiencies have been corrected, the pattern of repeated violations in medication management and safety systems suggests ongoing challenges with consistent quality oversight.
Jan 15, 2026Routine9
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nov 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 1, 2025Complaint3
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 6, 2024Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 17, 2022Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Ownership & Operations
Who Operates This Facility
Preferred Care at Mercer
for profit
Chain Affiliation
Preferred Care
13 facilities nationwide
Chain avg rating: 3.5/5 · Rank 3 of 13 (Best)
Ownership & Management
Owners
Preferred Care at Mercer LLC
Owner · Organization
Green, Dov
Owner
Mermelstein, Boruch
Owner
Schnell, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
311 reviews from families & visitors
Official Website
Visit pcmercer.com
Medicare data downloads
Original nursing home datasets
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