Prairie Hills at Des Moines

Strengths

• Warm, welcoming, and compassionate staff
• Beautiful, clean, and well-maintained facility
• Engaging and frequent resident activities
• Helpful and knowledgeable management team

Concerns

• Understaffing and neglect in memory care (mentioned by 2 reviewers)
• Poor quality of food served to residents (mentioned by 2 reviewers)

How They Respond to Reviews

This facility actively engages with reviewer feedback.

Questions for Your Tour

• 1It's wonderful to see how much the management team engages with feedback; how do you use resident and family input to continuously improve the care experience here?
• 2With such a large community of 128 residents, how do you ensure that the staff is able to provide personalized, one-on-one attention to each person in memory care?
• 3We've heard great things about the frequent activities here; could you walk us through a typical day of engagement for a resident in the memory care wing?
• 4Could you tell us more about your specific protocols for medication management and how you ensure accuracy and safety for residents with cognitive decline?
• 5What is the process for handling medical emergencies or sudden changes in a resident's health during the overnight hours?
• 6The facility looks beautifully maintained; how do you approach mealtime and the nutritional variety of the menu for your residents?

Personalized based on this facility's data