Memory CareMemory Care

Edencrest at Riverwoods Assisted Living

Name: Edencrest at Riverwoods Assisted Living
Address: 2210 East Park Avenue, Des Moines, IA, 50320, US
Telephone: (515) 303-1314
Rating: 3.7

Limited public data on Edencrest at Riverwoods Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.

2210 East Park Avenue, Des Moines, IA 50320|80 beds|Licensed & Active

Google rating

3.7/5

based on 15 Google reviews

(515) 303-1314 Directions Website

Street View

Watch Edencrest at Riverwoods Assisted Living

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While recent reviews highlight a welcoming environment and engaging activities, the facility has a history of serious complaints regarding communication and management responsiveness. Before committing, we strongly advise you to test the facility's communication channels yourself and ask specific questions about their current staffing ratios and safety protocols for memory care residents.

Google Reviews

15 reviews on Google

“Edencrest at Riverwoods presents a polarized experience, with some families praising the welcoming atmosphere and activities, while others report severe concerns regarding care quality and management. Critical issues raised by families include poor communication, lack of responsiveness from leadership, and distressing incidents involving resident safety and living conditions. Prospective families should be aware of these significant inconsistencies in care standards.”

Quality Themes

Tap a score for details

Strengths

Welcoming and friendly atmosphere
Engaging activities and entertainment
Appreciated food quality
Dedicated activities staff

Concerns

Poor communication and lack of responsiveness from management (mentioned by 3 reviewers)
High staff turnover and understaffing (mentioned by 2 reviewers)
Subpar food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 16 analyzed

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to feedback online; how do you use that family input to improve your daily communication processes?
2With your dedicated activities staff, what specific memory-focused programs are currently the most popular among residents?
3Given the recent feedback regarding staffing levels, what steps is management taking to ensure consistent care and support for residents throughout the day and night?
4I see that maintaining a clean and comfortable environment is a priority; could you walk me through your current housekeeping schedule for the memory care wing?
5How do you handle medical emergencies or urgent health changes for residents, and how quickly can families expect to be notified in those situations?
6We’ve heard great things about the food quality here, but I’d love to know how you accommodate residents who have specific dietary needs or preferences in the memory care unit?

Personalized based on this facility's data

Key Review Excerpts

“The staff turnover all the time and then are short of staff. They won’t return calls either from the place or headquarters.”

Family member · 2020★☆☆☆☆

“The people who call themselves directors AVOID being found in person and there must be 4 or 5 phone disconnected.numbers numbers that are disconnected. No phone number for memory care locked.”

Memory care family member · 2023★★☆☆☆

“Residents and staff are so welcoming! Great activities and entertainment for residents and families.the salad bar and food is A+++”

Family member · 2024★★★★★

Source: 15 Google reviews

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

10total

15deficiencies

Oct 23, 2025ComplaintNo deficiencies

Clean