Potosi Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 12 Google reviews

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What this means for your family
While some families report positive experiences with short-term rehab, the recent, serious allegations regarding wound care neglect are concerning. If you are considering this facility, we strongly recommend conducting unannounced visits and asking for a detailed plan on how they document and verify patient care refusals.
Google Reviews
Google Reviews
12 reviews on Google“Potosi Manor receives a mix of brief, high-rating reviews and serious allegations regarding patient neglect. While some families praise the friendly staff and quality of care for short-term rehab, others report critical failures in wound care management and communication.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate staff
- Positive experiences for short-term rehab
- General satisfaction with facility environment
Concerns
- Neglect and failure to provide proper medical care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your staff; how do you ensure that this level of friendly care is consistent across all shifts?
- 2With the recent improvements noted in your health inspections, what specific steps is the facility taking to address past medical care concerns?
- 3How does the nursing team communicate important updates or changes in health status to family members to ensure we are always in the loop?
- 4What is your protocol for managing medical emergencies or sudden changes in a resident's condition during the night?
- 5What kind of daily activities or social outings do you have planned to keep residents engaged and active?
- 6How do you manage staffing levels to ensure that every resident receives the attentive, one-on-one care they need?
Personalized based on this facility's data
Key Review Excerpts
“A family member has been here about a month and has nothing but good things to say about the staff, the care received, the facility, and the food.”
“My mom is staying there while her hip replacement heals. She says everyone is very friendly.”
“My mother's wounds do not get changed when they are supposed to be. They tried to say she refused her care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint that triggered a serious abuse and neglect violation in October 2024, which has been corrected. Potosi Manor shows recurring issues across fire safety systems, food service, and care planning that appear in multiple surveys from 2021 through 2024. While all deficiencies show correction dates, the pattern of repeated violations in safety systems and basic care areas suggests ongoing operational challenges that families should investigate further.
Oct 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 11, 2024Routine13
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Jul 27, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 26, 2021Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Federal Penalties
Fine
Oct 11, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Potosi Manor
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 54 of 56 (Worst)
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit primehm.com
Medicare data downloads
Original nursing home datasets
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