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Nursing HomeMedicaid

Potosi Manor

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

307 South Highway 21, Potosi, MO 6366490 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 12 Google reviews

5
4
3
2
1
Potosi Manor Nursing Home in Potosi, MO — Street View
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What this means for your family

While some families report positive experiences with short-term rehab, the recent, serious allegations regarding wound care neglect are concerning. If you are considering this facility, we strongly recommend conducting unannounced visits and asking for a detailed plan on how they document and verify patient care refusals.

Google Reviews

Google Reviews

12 reviews on Google
Potosi Manor receives a mix of brief, high-rating reviews and serious allegations regarding patient neglect. While some families praise the friendly staff and quality of care for short-term rehab, others report critical failures in wound care management and communication.

Quality Themes

Tap a score for details
Food10.0Staff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Friendly and compassionate staff
  • Positive experiences for short-term rehab
  • General satisfaction with facility environment

Concerns

  • Neglect and failure to provide proper medical care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02021(8)3.02022(2)3.02023(8)5.02024(2)3.52026(2)

Distribution · 22 analyzed

5
9
4
4
3
2
2
5
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the compassion of your staff; how do you ensure that this level of friendly care is consistent across all shifts?
  • 2With the recent improvements noted in your health inspections, what specific steps is the facility taking to address past medical care concerns?
  • 3How does the nursing team communicate important updates or changes in health status to family members to ensure we are always in the loop?
  • 4What is your protocol for managing medical emergencies or sudden changes in a resident's condition during the night?
  • 5What kind of daily activities or social outings do you have planned to keep residents engaged and active?
  • 6How do you manage staffing levels to ensure that every resident receives the attentive, one-on-one care they need?

Personalized based on this facility's data


Key Review Excerpts

A family member has been here about a month and has nothing but good things to say about the staff, the care received, the facility, and the food.

Long-term resident's family · 2021★★★★★

My mom is staying there while her hip replacement heals. She says everyone is very friendly.

Rehab patient's family · 2023★★★★

My mother's wounds do not get changed when they are supposed to be. They tried to say she refused her care.

Long-term resident's family · 2023★★☆☆☆
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
46%
Registered nurses for medical care
Total Nursing
3.30hrs
81%
All nurses + aides combined
Staff Turnover
74%
Lower is better (< 30% = good)
RN Turnover
80%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.5%
Better than Avg
Here
1.5%
US
12.1%
MO
16.7%
Washington
7.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.8%
Worse than Avg
Here
33.8%
US
19.5%
MO
25.4%
Washington
19.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
93.4%
MO
84.4%
Washington
94.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
15.3%
MO
18.9%
Washington
15.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
15.5%
MO
23.6%
Washington
16.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MO
90.9%
Washington
96.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility62.5%
Worse than Avg
Here
62.5%
US
79.8%
MO
63.5%
Washington
80.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility82.9%
Mixed vs Avgs
Here
82.9%
US
81.8%
MO
65.9%
Washington
83.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Washington
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (12.0)
1 complaint-triggered
$13,627 in fines

A family filed a complaint that triggered a serious abuse and neglect violation in October 2024, which has been corrected. Potosi Manor shows recurring issues across fire safety systems, food service, and care planning that appear in multiple surveys from 2021 through 2024. While all deficiencies show correction dates, the pattern of repeated violations in safety systems and basic care areas suggests ongoing operational challenges that families should investigate further.

Oct 22, 2024Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Oct 11, 2024Routine
13
0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0753Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Jul 27, 2023Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0574Minimal · WidespreadCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Feb 26, 2021Routine
4
0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Federal Penalties

Fine

Oct 11, 2024

$13,627

Ownership & Operations

Who Operates This Facility

Owner / Operator

Potosi Manor

Organization Type

for profit

Chain Affiliation

Chain Name

James & Judy Lincoln

Chain Size

56 facilities nationwide

Chain avg rating: 2.5/5 · Rank 54 of 56 (Worst)

Ownership & Management

Owners

Lincoln, James

Owner

50%

Lincoln, Judy

Owner

50%

Key personnel

Smith, MelissaW-2 Managing EmployeeBysor, BrandonOfficer / DirectorCrane, GaryOfficer / DirectorLincoln, JamesOfficer / DirectorDrake, TimothyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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