Gardens Health and Rehab, the
Below-average Medicare ratings โ review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 10)
- High staff turnover (67%)
- High RN turnover (70%)
Bottom 25% in MO ยท Below recommended RN staffing ยท Worst in PRIME HEALTHCARE MANAGEMENT chain ยท $8,021 in fines
What this means for your family
While short-term rehab patients have reported positive experiences with friendly staff, the facility has faced serious allegations regarding neglect and failure to perform medical procedures. If you are considering this facility, we strongly recommend conducting unannounced visits and closely monitoring the medical care provided to your loved one.
Google Reviews
Google Reviews
12 reviews on GoogleโGardens Health and Rehab receives polarized feedback, with some families praising the friendly staff and quality of care for rehab patients, while others report serious concerns regarding neglect and wound care management. While short-term rehab patients report positive interactions, family members of long-term residents have raised significant alarms about the consistency of medical attention and communication.โ
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate staff
- Positive experience for short-term rehab
- Satisfactory food quality
Concerns
- Neglect and failure to provide necessary medical care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution ยท 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your staff; how do you ensure that this level of friendly care is consistent across all shifts?
- 2Could you walk me through your specific protocols for medication management and how you ensure accuracy for every resident?
- 3What is your process for communicating important medical updates or changes in condition to family members to ensure we are always in the loop?
- 4In the event of a medical emergency during the night or over the weekend, what is the immediate procedure for getting a physician or specialist involved?
- 5What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?
- 6Since some families have had great success with your short-term rehab programs, what specific steps do you take to help a resident transition from rehab back to long-term care?
Personalized based on this facility's data
Key Review Excerpts
โMy mother's wounds do not get changed when they are supposed to be. They tried to say she refused her care. ๐คฃ I've been doing her wounds since 14 years old.โ
โMy mother is in hospital due to the staff of this facility's neglect and abuse, she will definitely be relocating upon her release from hospitalโ
โMy mom is staying there while her hip replacement heals. She says everyone is very friendly.โ
Staffing
Staffing Hours
per resident/day ยท Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages ยท 17 measures
3
measures
12
measures
2
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback ยท Medicare 2026
This facility has faced four family complaints, resulting in deficiencies including resident abuse/neglect, misuse of belongings, inadequate treatment care, and unsafe living conditions. The most recurring problems involve care planning and assessment issues, fire safety violations (particularly exit doors), and infection control failures. While most deficiencies show correction dates, the pattern of repeated issues across multiple areas and the serious nature of complaint-driven violations regarding resident protection suggest ongoing care quality concerns that families should carefully investigate.
Mar 12, 2025Routine23
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the residentโs representative in writing how long the nursing home will hold the residentโs bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 12, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, residentโs preferences and goals.
Aug 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 27, 2023Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 12, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Dec 18, 2024
$8,021
Payment Denial
Dec 18, 2024
8-day denial
Ownership & Operations
Who Operates This Facility
Gardens Health and Rehab, the
for profit
Chain Affiliation
Prime Healthcare Management
10 facilities nationwide
Chain avg rating: 1.3/5 ยท Rank 8 of 11 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available ยท Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit primehm.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.