Portola Gardens
Families consistently rate this highly — reviewers highlight compassionate and professional nursing staff. Schedule a visit to confirm the fit.
based on 6 Google reviews
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What this means for your family
This facility is an excellent choice for residents requiring specialized care, such as hospice or rehabilitation for brain injuries, due to its highly praised nursing and activities staff. The renovated environment provides a pleasant atmosphere, though you should note that the facility can be quite busy with rotating shifts.
Google Reviews
Google Reviews
6 reviews on Google“Families can expect compassionate, professional care, particularly for residents with complex needs like brain injuries or hospice requirements. Reviewers specifically praise the staff's ability to communicate across language barriers and the facility's welcoming, renovated environment.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Responsive administrative team
- Welcoming and renovated physical environment
- Supportive activities coordination
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The renovations here look beautiful; how has the updated environment changed the daily experience for the residents?
- 2It's wonderful to see how much the administrative team engages with the community; how would you describe the communication style between the office and the families?
- 3Since the activities coordination is such a highlight here, could you tell me more about how residents help decide which programs or outings are planned?
- 4We want to ensure a smooth transition for our loved one; how does the nursing staff approach personalized medical care and monitoring for new residents?
- 5With 104 residents in the community, how do you ensure that each person's specific health and safety needs are addressed promptly during the night?
- 6How does the staff work to maintain the high level of professional care and compassion that the community is known for during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“The staff showed genuine compassion, and the administrative team was consistently responsive and supportive. Our mom didn’t speak English, but the diverse staff was patient and respectful in their interactions with her, which meant a lot to us.”
“After a near death accident which left our sister with a permanent brain injury, we searched for the perfect facility that would meet her physical, mental and social needs. Our family is beyond grateful for the exquisite care our sister is receiving from the nursing staff, the activities coordinators and especially Lynda Connelly”
“The facility was renovated in 2019; it offers a pleasant and welcoming front room where residents are able to lounge and watch television. There is a sun room that offers plenty of natural light, where the residents can sit and relax”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 7, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 24, 2026ComplaintClean
The unannounced case management visit identified significant deficiencies related to incident reporting. Specifically, the facility failed to submit required written reports to CCLD for three separate incidents involving residents R1, R2, and R3. All cited deficiencies are Type B, indicating non-compliance that could become a risk to resident safety if not corrected.
Mar 24, 2026OtherClean
The unannounced case management visit identified significant deficiencies related to incident reporting. Specifically, the facility failed to submit required written reports to CCLD for three separate incidents involving residents R1, R2, and R3. All cited deficiencies are Type B, indicating non-compliance that could become a risk to resident safety if not corrected.
Mar 18, 2026InspectionClean
The facility underwent an unannounced required 1-year annual inspection. The initial review noted several positive aspects, including proper storage of medications and chemicals, and functional safety equipment. However, one Type B deficiency was cited regarding the lack of current physician orders for half bed rails for four residents.
Feb 4, 2026OtherClean
The facility underwent an unannounced case management visit to follow up on an approved fire clearance. The Licensing Program Analyst confirmed the physical plant is consistent with submitted plans and noted the facility's capacity increase request. No specific deficiencies were cited in the provided report content.
Dec 30, 2025OtherClean
The unannounced case management visit was conducted to follow up on approved fire clearance. The administrator clarified that the recent fire department visit was only for inspecting fire door work and did not constitute approval for the requested capacity increase. No specific deficiencies were cited in the provided report text.
Nov 4, 2025OtherClean
The facility underwent an unannounced case management visit regarding an incident report. The visit involved the LPA meeting with the Health and Wellness Director and Administrator. The report details the review of an incident report concerning a staff member and a resident, noting that the staff member is no longer employed and additional training was provided.
Sep 5, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Portola Gardens LLC; Ciminocare
GREGORY K BOGART
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit ciminocare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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