Lynne & Roy M Frank Residences

The facility underwent a case management incident visit regarding an allegation of rough handling. The Licensing Program Analyst conducted interviews and reviewed documentation related to the incident. No deficiencies were cited during this visit.

This report details a complaint investigation conducted on February 4, 2026, following an initial complaint visit on October 23, 2025. All allegations cited in the complaint—including issues with bathing, medication administration, elopement, soiled diapers, and dietary plans—were investigated and found to be unsubstantiated by the reviewing department.

The facility underwent an unannounced Case Management visit to follow up on a death report. The Licensing Program Analyst reviewed documentation and interviewed staff, noting that no citations were issued during the visit. The administrator was informed of the report findings and the facility was advised to submit the official death certificate when available.

The facility underwent an Annual 1-year required visit on August 14, 2025. The Licensing Program Analyst toured the facility and grounds, reviewing various operational areas including common rooms, memory care units, and safety equipment. No deficiencies were cited during this inspection, and the report was reviewed with the administrator.

The inspection was a case management visit conducted by the Licensing Program Analyst. The analyst reported that no citations were issued during the visit, and the report was reviewed with the Assistant Executive Director.

COMPLAINT INVESTIGATION REPORT

The facility was inspected on September 19, 2024, covering the grounds and multiple residential units. The narrative explicitly states that no deficiencies were cited during the inspection.

The facility underwent an unannounced Case Management inspection on August 9, 2024, regarding an SOC 341 and Incident Report. The report details that LPAs requested several documents, including LIC 602, Care Notes/Needs and Services Plan, and staff notes. No specific deficiencies were cited in the provided report content.