Nursing HomeMedicaid

Portagepointe

A middle-range Medicare rating. Review each component and visit in person before deciding.

500 Campus Drive, Hancock, MI 49930|60 beds|Licensed & active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.3/5

based on 3 Google reviews

(906) 483-1000 Directions Website

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What this means for your family

Portagepointe has a middle-range Medicare overall rating. Review the health-inspection, staffing, and quality-measure components separately, then visit in person.

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.14hrs

Registered nurses for medical care

Total Nursing

5.45hrs

All nurses + aides combined

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents needing more daily help over time

↓ Lower is better

This Facility26.7%

Worse than Avg

Here

26.7%

13.9%

10.8%

Residents whose walking got worse

↓ Lower is better

This Facility25.8%

Worse than Avg

Here

25.8%

14.1%

12.0%

Residents with depression symptoms

↓ Lower is better

This Facility4.5%

Mixed vs Avgs

Here

4.5%

12.8%

4.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents who got a urinary tract infection

↓ Lower is better

This Facility9.1%

Worse than Avg

Here

9.1%

1.6%

1.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

95.3%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility25.2%

Worse than Avg

Here

25.2%

19.0%

20.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

83.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

23findings in history

Latest survey: 4 · well below MI avg (9.8)

PortagePointe has concerning recurring issues across multiple surveys, with families filing complaints that triggered investigations into neglect reporting failures and accident prevention. The facility repeatedly struggles with food safety and storage, fire safety systems, and electrical safety, with the same deficiencies appearing in 2023, 2024, and 2025 surveys. While the facility corrects issues when cited, the pattern of repeat violations suggests ongoing operational challenges families should consider.

May 29, 2025Routine8 findings

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0342Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0361Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

May 8, 2024Routine9 findings

0756Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

May 18, 2023Routine6 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Portagepointe

Organization Type

for profit

Chain Affiliation

Chain Name

Lifepoint Health

Chain Size

8 facilities nationwide

Chain avg rating: 4.0/5 · Rank 6 of 8

Ownership & Management

Owners

Portage Holding Company LLC

Owner · Organization

100%

Historic Lifepoint Hospitals, LLC