Canal View - Houghton County
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 82 Google reviews
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What this means for your family
Many families report excellent, compassionate care, particularly in the Woodland Haven unit. However, because there are serious reports of neglect and communication failures, we strongly recommend visiting at unscheduled times and personally monitoring your loved one's dietary and daily care needs.
Google Reviews
Google Reviews
82 reviews on Google“Canal View - Houghton County is highly regarded by many families for its compassionate, attentive staff and clean, modern facility. While the majority of reviews are overwhelmingly positive, a small number of critical reports highlight serious concerns regarding understaffing, neglect, and unprofessional conduct toward staff members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Strong support for long-term and memory care residents
- Effective rehabilitation services
Concerns
- Understaffing leading to neglect or lack of supervision (mentioned by 2 reviewers)
- Inadequate attention to dietary or medical needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a 5-star staffing rating, how do you ensure that the high level of staff presence translates into consistent, one-on-one attention for residents throughout the day?
- 2I noticed the facility has had some recent health inspection challenges; what specific steps is the leadership team taking to address those areas and improve the overall inspection outcomes?
- 3Given the feedback regarding dietary and medical needs, could you walk me through the process for how staff monitors and updates a resident's care plan to ensure their specific health requirements are being met?
- 4Some families have mentioned concerns about supervision during busier times; what protocols are in place to ensure residents are checked on frequently and remain safe throughout the day?
- 5Can you share how the staff balances the high volume of 197 residents with the need to provide personalized, compassionate care for those in long-term or memory care?
- 6What does a typical daily activity schedule look like for a resident here, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“Between both parents the Canal View was part of our family for over 7 consecutive years and we couldn’t have had better care, love and support for them.”
“Staff needs improvement.. When you visit enough you notice they only 'play nice' when family is around. I've seen my grandma with dementia sleeping in the dining room by herself at least an hour past all clean up.”
“They are literally starving my aunt to death. They are incompetent and uncaring. I will be reporting them for their neglect. Check on your loved ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
11
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports about safety hazards that have recurred across multiple surveys, with the most recent incidents in 2025, indicating ongoing concerns about accident prevention and resident supervision. The facility has persistent issues with fire safety, emergency preparedness, and medication management, though all violations show correction dates. Given the pattern of recurring safety problems and recent family complaints about care quality and hazard prevention, families should carefully assess current conditions during visits.
Jan 28, 2026Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 25, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 20, 2024Routine12
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 20, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Mar 6, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 6, 2024
$24,395
Fine
Dec 8, 2023
$15,593
Payment Denial
Dec 8, 2023
49-day denial
Ownership & Operations
Who Operates This Facility
Canal View - Houghton County
government
Ownership & Management
Owners
Houghton County Medical Care Facility
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit houghtonmcf.com
Medicare data downloads
Original nursing home datasets
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