Port Lavaca Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 42 Google reviews
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What this means for your family
This facility has a highly talented group of nurses and therapists who can achieve great results in rehabilitation. However, families must be extremely vigilant about hygiene and basic care needs, as multiple recent reviews highlight serious failures in cleanliness and timely assistance with daily tasks.
Google Reviews
Google Reviews
42 reviews analyzed“Families often praise the facility for its compassionate nursing staff and effective rehabilitation services that help residents regain mobility. However, there are serious, recurring allegations regarding neglectful care, such as missed dialysis appointments and inadequate hygiene assistance, as well as significant concerns regarding facility cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective rehabilitation and physical therapy
- Warm, family-like atmosphere
- Engaging holiday events and activities
Concerns
- Neglect regarding basic hygiene and hydration (mentioned by 2 reviewers)
- Inadequate cleanliness and sanitation in patient rooms
- Failure to coordinate essential medical transport (e.g., dialysis)
- Excessive noise levels during facility events
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner provides personalized responses that frequently name-drop specific staff members mentioned in reviews. While negative reviews use a standardized template to escalate concerns to leadership, positive reviews are highly customized to reflect the reviewer's specific sentiment.
Questions for Your Tour
- 1We've heard wonderful things about the warm, family-like atmosphere here; what kind of holiday events or special activities do you have planned for the residents this season?
- 2With the recent focus on improving facility maintenance, what specific steps are being taken to ensure resident rooms are kept exceptionally clean and sanitary?
- 3How does the nursing team ensure that every resident's basic needs, like hydration and personal hygiene, are consistently met throughout their shift?
- 4We noticed the management is very active in responding to community feedback; how does that communication loop help you address concerns regarding medical transport or dialysis scheduling?
- 5Can you tell us more about how the physical therapy team works with residents to help them regain their strength and independence?
- 6What is the protocol for coordinating with outside medical providers to ensure there are no gaps in care during essential appointments?
Personalized based on this facility's data
Key Review Excerpts
“Within 3 months of being a resident of he has started moving his legs and feet on his own and he is letting them sit her up in a wheelchair every few days.”
“The staff were all very friendly, cheerful and courteous. We would like to give a special shout out to Bridget Brown. She was especially helpful to Calvin and ourselves in keeping us and helping to make difficult decisions.”
“The facility is filthy, the cleaning people do a very poor job of cleaning and disinfecting patient rooms and bath rooms, Not to mention the over flowing of trash cans and trash on the floors for days at a time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering half of the 32 deficiencies found across four surveys, indicating ongoing concerns about care quality. The most recurring problems involve food safety and nutrition, care planning and medical records, and building safety issues like blocked emergency exits. While the facility reports correcting all violations, the persistent pattern of complaints and repeat deficiencies in core care areas suggests systemic issues that families should carefully consider.
Apr 18, 2025Routine9
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 18, 2025Complaint9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Apr 3, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 8, 2024Complaint5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 8, 2024Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Feb 10, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Citizens Medical Center County of Victoria
government
REGENCY IHS OF PORT LAVACA, LLC
ARIANNA RIVERA
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 37 of 67
Ownership & Management
Owners
Citizens Medical Center County of Victoria
Owner · Organization
Regency Ihs of Port Lavaca LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Hg Opco 1, LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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